The SRLN Tiers Survey was developed for states to conduct a quick tiered inventory of their court based self-help services. Tier 1 services are asynchronous (one-way), Tier 2 services are synchronous (two-way), and Tier 3 services integrate multiple provi ...

Attached are sample operations templates from the Alaska Court System's Self-Help System. Managing a Self-Help Center Alaska AK.caution.intake.data_.pdf Katherine Alteneder 2006 ...

This report was published as part of IAALS's Court Compass project and provides a guide to leveraging design sprints to engage court users. The following is an excerpt from the report: "IAALS, the Institute for the Advancement of the American Le ...

The Law Foundation of Ontario (LFO) published two reports following their research on the role of community workers helping people with legal problems. As 'trusted intermediaries', these frontline workers – including from community organizations ...

The Justice in Government Project (JGP) at American University, with support from Pew Charitable Trusts, seeks to support funding for legal aid and improve initiatives that address the access to justice gap. The JGP's Civil Legal System Modernization ...

Mathias Burton, Director of Product Research & Design at Tyler Technologies, presented about Remote Usability Testing and User Feedback on SRLN's Problem Solving Call. View Mathias Burton's Remote Usability Testing and User Feedback on SRLN& ...

In this piece for Democracy Journal, Vivek Maru of Namati (an international legal empowerment NGO), analyzes the restrictions on legal help in the United States and argues for an overhaul of unauthorized practice of law regulation to allow for more actors ...

Community based organizations are essential partners to courts, legal aid, pro bono, and the private bar as they build systems to support remote delivery, which is increasingly becoming a part of any delivery system. The report, “ Community Justice Help: ...