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News: VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (VA Legal Aid 2016)

News: VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (VA Legal Aid 2016)

  With a new online eligibility tool (neotalogic.com) built in Neota Logic, Virginia Legal Aid Society (VLAS), which typically handles 14,000 calls a year on its hotline, successfully diverted 1,800 ineligible intakes in the first eight months of the tool ...

Resource: LSC Legal Navigator Portal Project (2021)

Resource: LSC Legal Navigator Portal Project (2021)

The “Legal Navigator” is an online platform designed to be used by individuals alone or with non-legal providers with whom they may already be working to address a variety of other issues.  We are automating self-help in a new way that replicates the ques ...