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Results 1 - 10 of 11 for Reports, Evaluations, Best Practices, Surveys, Tools for Evaluating Self-Help Programs and Services

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Report: Measuring Online Legal Resources:  A Framework Inspired  by the Drake Equation (Florida Justice Technology Center 2018)

Report: Measuring Online Legal Resources: A Framework Inspired by the Drake Equation (Florida Justice Technology Center 2018)

This report and companion webinar offer a framework to measure access to justice, and whether specific interventions have made an impact. For more information and resources about the Drake Equation for Access to Justice Work, please visit the Florida Just ...

SRLN Brief: Communications Resources (SRLN 2015)

SRLN Brief: Communications Resources (SRLN 2015)

A communications strategy, which is central to any project's success, not only charts communications with internal and external customers, but also serves as an important driver for the metrics collected to measure success. Voices for Civil Justice h ...

Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)

Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)

The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California. The tool is designed to connect a wide range of initiat ...

News: Orange County, CA and the State of Texas Conduct User Experience Research and Learn that SRLs in Civil Cases Can E-File (Texas & California 2016)

News: Orange County, CA and the State of Texas Conduct User Experience Research and Learn that SRLs in Civil Cases Can E-File (Texas & California 2016)

What are we learning about self-represented litigants who e-file? Who are they? Where are they? What cases do they file? How do the tools work for them? Using identical survey instruments, the Superior Court in Orange County and the Texas Office of Court ...

Tool: Tools for Evaluation of Court-Based Self-Help Centers (California CFCC 2015)

Tool: Tools for Evaluation of Court-Based Self-Help Centers (California CFCC 2015)

The Equal Access Unit of the California Judicial Branch Center for Families, Children & the Courts, provides materials for courts, court-based self-help programs, and other nonprofit providers of legal self-help services. The Unit provides the followi ...

Tool: Trial Court Research and Improvement Consortium (TCRIC): Self-Help Program Assessment Tool (John Greacen 2005)

Tool: Trial Court Research and Improvement Consortium (TCRIC): Self-Help Program Assessment Tool (John Greacen 2005)

Program Assessment This program assessment tool (“tool”) is designed to produce a “snap–shot” assessment of a court’s services to self-represented litigants, including but not limited to a specific program designed to provide information to them (“program ...

Report: Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design (IAALS 2019)

Report: Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design (IAALS 2019)

This report was published as part of IAALS's Court Compass project and provides a guide to leveraging design sprints to engage court users. The following is an excerpt from the report: "IAALS, the Institute for the Advancement of the American Le ...

Report: Voices in the Civil Justice System: Learning from Self-Represented Litigants and Their Trusted Intermediaries (Alteneder & Gonzalez 2020)

Report: Voices in the Civil Justice System: Learning from Self-Represented Litigants and Their Trusted Intermediaries (Alteneder & Gonzalez 2020)

Executive Summary It is estimated that more than 30 million people are self-represented litigants (SRLs) in America's civil courts annually. Depending on case type or location, the Florida courts regularly manage civil dockets that are comprised almo ...

Resource: Law + Design Workbook (Hagen 2017)

Resource: Law + Design Workbook (Hagen 2017)

The Legal Design Lab's Law + Design Workbook is a guide for running a legal design cycle. Published by Margaret Hagen, the workbook is distributed under the Creative Commons License that requires attribution, that you don’t commercialize this, and th ...

Report: Cases Without Counsel: Experiences of Self-Representation in U.S. Family Court (IAALS 2016)

Report: Cases Without Counsel: Experiences of Self-Representation in U.S. Family Court (IAALS 2016)

The following excerpt introduces the report: Cases Without Counsel: Experiences of Self-Representation in U.S. Family Court (“Cases Without Counsel” or “CWC”) is a qualitative empirical research study exploring the issue of self-representation in the Unit ...