This article sets out how the prevalence of low literacy in America, as identified by the National Assessment of Adult Literacy (NAAL), explains why so many employees, clients and customers in everyday situations often fail to complete forms accurately, d ...

This November 2007 article provides examples of how web technology is being used to increase access to courts for self-represented litigants. Best practices for developing web content and meeting specific audience needs is discussed, along with creative u ...