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Maryland Centralizes District and Circuit Court Self-Help While Expanding Phone and Mobile Support (News 2016)

Maryland Centralizes District and Circuit Court Self-Help While Expanding Phone and Mobile Support (News 2016)

After unifying its statewide self-help support services into a single call line and support center, the Maryland court system’s new Maryland Self-Help Center expects to at least double the number of litigants it has previously helped while also expanding ...

Report:  Remote Appearances of Parties, Attorneys and Witnesses, A Review of Current Court Rules and Practices (SRLN 2017)

Report: Remote Appearances of Parties, Attorneys and Witnesses, A Review of Current Court Rules and Practices (SRLN 2017)

The Remote Appearances of Parties, Attorneys and Witnesses, A Review of Current Court Rules and Practices report is a follow up report to Serving Self-Represented Litigants Remotely – A Resource Guide. It "presents the author’s conclusions about the ...

SRLN Brief: Examples of Legal Aid On-Line Intake and Triage Projects (SRLN 2016)

SRLN Brief: Examples of Legal Aid On-Line Intake and Triage Projects (SRLN 2016)

Over the years, legal aid programs developed complex intake protocols and decision trees to help manage their crushing caseload. Initially, these screening tools were simply paper documents that intake staff could use. Then, as telephone hotlines develope ...

News: 2015 TIG Grants Included Five Court Partnership Grants – 2016 Should Bring More As We Build a 100% Access Technology Infrastructure (LSC 2016)

News: 2015 TIG Grants Included Five Court Partnership Grants – 2016 Should Bring More As We Build a 100% Access Technology Infrastructure (LSC 2016)

LSC's 2015 TIG grants included five grants to projects being undertaken by legal aid and court partnerships, according to the  Request for Letters of Intent to Apply for 2016 Grant Funding  we should see significantly more partnership awards in 2016. ...

News: LEAN Manufacturing Analysis Helps Senior Legal Hotline Network Serve More Clients in Better Ways (Center for Elder Rights Advocacy 2016)

News: LEAN Manufacturing Analysis Helps Senior Legal Hotline Network Serve More Clients in Better Ways (Center for Elder Rights Advocacy 2016)

  The Center for Elder Rights Advocacy (CERA), a project of Elder Law of Michigan (ELM) provides technical assistance to state, regional, and local organizations in the design, implementation, administration, and evaluation of low-cost legal assistance de ...

News: Alaska Court Uses Triage and Targeted Pro Bono Unbundled Legal Advice to Settle 80% of Contested Domestic Cases (Alaska State Court System 2015)

News: Alaska Court Uses Triage and Targeted Pro Bono Unbundled Legal Advice to Settle 80% of Contested Domestic Cases (Alaska State Court System 2015)

Various Supplementary Resources: Listen to a piece about ERP on NPR Learn more about the self-help services in Alaska for family law cases (opens as PDF) Early Resolution for Family Law Cases in Alaska's Courts Faster, Cheaper & As Satisfying: An ...

News: VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (VA Legal Aid 2016)

News: VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (VA Legal Aid 2016)

  With a new online eligibility tool (neotalogic.com) built in Neota Logic, Virginia Legal Aid Society (VLAS), which typically handles 14,000 calls a year on its hotline, successfully diverted 1,800 ineligible intakes in the first eight months of the tool ...

News: California Uses Video Conferencing to Extend Reach of Self-Help Center Across Three Rural Counties (California 2015)

News: California Uses Video Conferencing to Extend Reach of Self-Help Center Across Three Rural Counties (California 2015)

SHARP: Expanding Access to Justice for Rural Californians Meet SHARP (sharpcourts.org), an innovative self-help center model that’s using video conferencing to expand access to justice for self-represented litigants across California’s Butte, Glenn and Te ...

Resource: Compilation of Digital Divide Resources 11/11/20(NCSC 2020)

Resource: Compilation of Digital Divide Resources 11/11/20(NCSC 2020)

The National Center for State Courts has produced numerous documents to assist courts in responding to the pandemic. The attached is a Compilation of Existing Resources as of November 11, 2020. Remote Services digital divide Technology United States NCSC. ...

Reaching SRLs During COVID: Outreach Campaigns Leverage Social Media, Ad Spots, and Traditional Print to Ensure SRLs Know Self-Help Support Is Still Available (News 2021)

Reaching SRLs During COVID: Outreach Campaigns Leverage Social Media, Ad Spots, and Traditional Print to Ensure SRLs Know Self-Help Support Is Still Available (News 2021)

With in-person support for SRLs limited or halted due to COVID, a significant number of self-help services are continuing to serve the public even when their court might be closed. The challenge in this circumstance becomes how to tell the public that sel ...