This short tip sheet from Language Line Services  can help staff understand how to best engage an interpreter. Trial Court Self-Help LEP and Access 12 Tips On Working Effectively With An Interpreter (2005).pdf Language Line Services Inc. 2005 ...

Presentation on the distinction between legal information and legal advice given by John M. Greacen at the 2010 California Conference On Self-Represented Litigants April 29-30, 2010.   Clerk, Self-Help Center Staff, and Librarian Ethics Managing a Self-He ...

Comprehensive web based resource for comprehensive resources, including toolkits, evaluations and national directory, of legal hotlines at  http://www.legalhotlines.org/. Resources are not limited to elder law hotlines. Best Practices for Self-Help Center ...

An 18-question quiz/checklist to determine how well a court is doing in providing services to self-represented litigants. Web links to various helpful resources are also provided. Starting a Self-Help Center United States SRL Court Score card.doc Bonnie R ...

Justice Corps is a program that works in affiliation with Americorps and has been of tremendous benefit to numerous courts, most especially in California. The California JusticeCorps program assists California courts in meeting the needs of self-represent ...

Executive Summary The Model Self-Help Center Pilot Program is one part of the California Judicial Council’s effort to address two key goals in its strategic plan: increasing access to justice and improving the quality of justice and service to the public. ...

This study is unique because it included the self-represented in its survey. From the Abstract: This report is based on surveys that examined the attitudes and perceptions of judges, the family law bar, family court staff, and self-represented litigants r ...

John Greacen, Bonnie Hough, and Susan Ledray presented at the July 2006 National Association of Court Management meeting in Florida. They discussed 1) Reasons to have a self help program; 2) Objections to starting a self help program (and responses).  Mat ...

A communications strategy, which is central to any project's success, not only charts communications with internal and external customers, but also serves as an important driver for the metrics collected to measure success. Voices for Civil Justice h ...

Over the years, legal aid programs developed complex intake protocols and decision trees to help manage their crushing caseload. Initially, these screening tools were simply paper documents that intake staff could use. Then, as telephone hotlines develope ...