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Report: Turning on the Lights: How the Massachusetts Trial Court Could Deploy a Virtual Court Service Center to Assist Self-Represented Litigants (MA Appleseed 2019)
This report was prepared in partnershup with the Mass. Trial Court to inform the development of a virtual self-help center to supplement the work done by its court service centers. This report will be valuable to any jurisdiction working to better serve S ...
Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)
The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California. The tool is designed to connect a wide range of initiat ...
News: LEAN Manufacturing Analysis Helps Senior Legal Hotline Network Serve More Clients in Better Ways (Center for Elder Rights Advocacy 2016)
The Center for Elder Rights Advocacy (CERA), a project of Elder Law of Michigan (ELM) provides technical assistance to state, regional, and local organizations in the design, implementation, administration, and evaluation of low-cost legal assistance de ...
Best Practices: Best Practices For Court Help Centers: A Guide for Court Administrators and Help Center Staff Inside and Outside New York State (New York 2015)
A comprehensive best practices guide developed by New York covering the details of day-to-day operations of a self-help center, including a history of the New York state court help centers, initial considerations, types of services to offer, staffing and ...
Tool: Tools for Evaluation of Court-Based Self-Help Centers (California CFCC 2015)
The Equal Access Unit of the California Judicial Branch Center for Families, Children & the Courts, provides materials for courts, court-based self-help programs, and other nonprofit providers of legal self-help services. The Unit provides the followi ...
Survey: SRLN Tiers of Service Survey Tool (SRLN 2015)
The SRLN Tiers Survey was developed for states to conduct a quick tiered inventory of their court based self-help services. Tier 1 services are asynchronous (one-way), Tier 2 services are synchronous (two-way), and Tier 3 services integrate multiple provi ...