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Report: Building A Litigant Portal: Business and Technical Requirements (NCSC 2015)
With funding from State Justice Institute, Thomas Clarke of the National Center for State Courts assembled two advisory committees – one to develop the business requirements for a litigant portal, and another to examine the technical requirements necessar ...
SRLN Brief: Examples of Legal Aid On-Line Intake and Triage Projects (SRLN 2016)
Over the years, legal aid programs developed complex intake protocols and decision trees to help manage their crushing caseload. Initially, these screening tools were simply paper documents that intake staff could use. Then, as telephone hotlines develope ...
Report: Report of the Summit on the Use of Technology to Expand Access to Justice (LSC 2013)
In 2012 and 2013, the Legal Services Corporation convened a national Technology Summit that brought together more than 75 representatives of legal aid programs, courts, government, and business as well as technology experts, academics, and private practit ...
Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza 2012)
In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do not rec ...
Article: Triage Protocols for Litigant Portals: A Coordinated Strategy Between Courts and Service Providers (Clarke, Zorza, Alteneder 2013)
A project team that included representatives from the courts, the civil legal aid community and the private bar engaged in a joint process to develop standardized and coordinated triage protocols that link litigant services, courts and legal services. Thi ...
Article: Triage- A Vital Tool to Increase Access to Justice (Boyle 2013)
In this article in Slaw, Canada's on-line legal magazine, Kari Boyle reviews some of the triage activity in Canadian Civil Justice Reform. About the author: Kari D. Boyle is the Executive Director of the Vancouver-based Mediate BC Society, which off ...
Weblinks: National Center for State Courts Triage Page (NCSC 2015)
The National Center for State Courts(NCSC) provides numerous resources for court personnel who contemplate triage through the lens of case management, which is a critical step towards simplification, use their search feature for "triage". Many o ...