Over the years, legal aid programs developed complex intake protocols and decision trees to help manage their crushing caseload. Initially, these screening tools were simply paper documents that intake staff could use. Then, as telephone hotlines develope ...

On its webpage entitled, Efficiencies & Innovations (courts.ca.gov), the The California judicial branch, which is widely acknowledged as a national leader in developing and implementing programs that enhance access to justice, provides information and ...

The National Center for State Courts(NCSC) provides numerous resources for court personnel who contemplate triage through the lens of case management, which is a critical step towards simplification, use their search feature for "triage". Many o ...