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Evaluation: LiveHelp (Chat) Pilot Project Final Evaluation (Zorza 2007)
This May 2007 report evaluations the LiveHelp Pilot Project, live chat services for access to justice web site users. Recommended Citation: Richard Zorza, LiveHelp Pilot Project: Chat Services for Access to Justice Web Site Users, Montana Legal Services ...
Evaluation: Massachusetts LegalHelp.org Website Usability (Massachusetts 2004)
This report evaluates the Massachusetts LegalHelp.org website for usability. EXECUTIVE SUMMARY MassLegalHelp.org is a statewide, collaborative project of the Legal Services community of Massachusetts. Along with their other two websites, MassLegalServices ...
Website: ABA Legal Technology Resource Center
The ABA LTRC is a comprehensive resource for legal professionals interested in learning about the latest technology in the field. Link to Center: http://www.americanbar.org/groups/departments_offices/legal_technology_r... General Non-Profit Resources for ...
Report: Testing Triage: Navigating FloridaLawHelp.org (Rae 2019)
In 2019, the Florida Justice Technology Center, conducted user tests of the new FloridaLawHelp.org/triage staging website. The user testing participants were provided with a hypothetical legal problem and asked to navigate the site to get the help they wa ...
Report: Reaching Floridians with Legal Information: Feedback from Focus Groups and User Testing (Rae & Quinn 2018)
In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org gathered feedback and input from community members, social services organizations and legal services providers. Through a series of focus group discussions as well as individual user ...
Report: Comparing Online Legal Content Formats: The Results of User Research (Rae & Quinn 2018)
In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org website conducted short user tests of the same legal content in four different formats with 26 Floridians, the majority of whom (over 80%) reported earning less than 250% of the feder ...
Evaluation: The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report (i4J Program 2020)
The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report was published by the Innovation for Justice (i4j) Program at the University of Arizona School of Law, led by Professor Stacy Butler. The following is the report's executiv ...
News: Illinois Supreme Court Commission on Access to Justice Uses SRLN Maps for Statewide Strategic Planning (Illinois Supreme Court 2017)
The Illinois Supreme Court Commission on Access to Justice has started using the SRLN demographics maps for presentations to circuit clerks, circuit court judges, civil legal aid and pro bono practitioners. “The maps helped provide context for why access ...
Report: Can Translation Software Help Legal Services Agencies Deliver Legal Information More Effectively in Foreign Languages and Plain English? (Hineline & Hogue 2013)
This report investigates the current and possible uses of translation tools, including fully-automated machine translation and a somewhat different translation technology, translation memory. Translation memory re-uses whole phrases that an expert has pre ...
Report: Report of the Summit on the Use of Technology to Expand Access to Justice (LSC 2013)
In 2012 and 2013, the Legal Services Corporation convened a national Technology Summit that brought together more than 75 representatives of legal aid programs, courts, government, and business as well as technology experts, academics, and private practit ...