In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do not rec ...

A project team that included representatives from the courts, the civil legal aid community and the private bar engaged in a joint process to develop standardized and coordinated triage protocols that link litigant services, courts and legal services. Thi ...

These authors, like many in the justice sector, believe that we are at a unique time and that through the integration of key innovations we can move towards 100% access to justice, defined by the authors as a system in which some form of effective legal a ...

Recommended citation: John Pollock & Michael S. Greco, Response, It’s Not Triage if the Patient Bleeds Out, 161 U. PA. L. REV. PENNUMBRA 40 (2012), http://scholarship.law.upenn.edu/cgi/viewcontent.cgi?article=1102&context=penn_law_review_online.   ...

In this article in Slaw, Canada's on-line legal magazine, Kari Boyle reviews some of the triage activity in Canadian Civil Justice Reform.  About the author: Kari D. Boyle is the Executive Director of the Vancouver-based Mediate BC Society, which off ...

Article by Richard Zorza on the U.S. Supreme Court’s decision in Turner v. Rogers (2011) and how courts should see this decision as an opportunity to improve their services and programs for self-represented litigants. Recommended Citation: Richard Zorza, ...

The National Center for State Courts(NCSC) provides numerous resources for court personnel who contemplate triage through the lens of case management, which is a critical step towards simplification, use their search feature for "triage". Many o ...

Many organizations have experience with business process analysis (BPA), a method to analyze a company’s processes and improve the efficiency and effectiveness of its operations. In fact, there are multiple methodologies used to accomplish the goals of BP ...

On July 1, 2021, the Florida Supreme Court appointed Workgroup on the Continuity of Court Operations and Proceedings During and After COVID-19 filed a petition to amend the Florida Rules of Civil Procedure, Florida Rules of General Practice and Judicial A ...

In the Access to Justice space, design thinkin g practices from the technology space are increasingly embraced to improve the way people access legal services and to improve and simplify the processes themselves. Reviewing practices around the country, we ...