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Paper: How Fair, Fast, and Cheap Should Courts Be? (Greacen 1999)
Making the court system fairer, faster, and cheaper are at the top of most agendas for restoring public trust and confidence in the legal system. But how much fairer, faster, and cheaper do the courts need to be to meet the public's needs? So long as ...
Report: Model Self-Help Pilot Program A Report To The Legislature (California 2005)
Executive Summary The Model Self-Help Center Pilot Program is one part of the California Judicial Council’s effort to address two key goals in its strategic plan: increasing access to justice and improving the quality of justice and service to the public. ...
Survey: Washington LawHelp User Survey (WA LawHelp 2015)
This is an example of a survey for online legal services users from Washington LawHelp in Washington State. The Washington LawHelp website provides a link to this survey on every webpage of their site-- the accessibility of the survey link increases user ...
Resource: W.K. Kellogg Logic Model Development Guide (W.K. Kellogg Foundation 2006)
Nonprofits must demonstrate the effectiveness of their program activities by initiating and completing outcome-oriented evaluation of projects. This guide, found at wkkf.org/resource-directory/resource/2006/02/wk-kellogg-foundation-logic-model-development ...
Study: Self-Represented Litigants in Family Law Cases In Jackson County, Missouri (Cook 2007)
This study is unique because it included the self-represented in its survey. From the Abstract: This report is based on surveys that examined the attitudes and perceptions of judges, the family law bar, family court staff, and self-represented litigants r ...
Report: Resources to Assist Self-Represented Litigants: A Fifty State Review of the State of the Art (Greacen 2011)
This report was originally commissioned by the Michigan State Bar Foundation to assist Michigan’s Solutions on Self-Help (SOS) Task Force, but modified to serve as a national resource so that it may be of value to other jurisdictions working to enhance su ...
Report: Building A Litigant Portal: Business and Technical Requirements (NCSC 2015)
With funding from State Justice Institute, Thomas Clarke of the National Center for State Courts assembled two advisory committees – one to develop the business requirements for a litigant portal, and another to examine the technical requirements necessar ...
SRLN Brief: Communications Resources (SRLN 2015)
A communications strategy, which is central to any project's success, not only charts communications with internal and external customers, but also serves as an important driver for the metrics collected to measure success. Voices for Civil Justice h ...
Report: The Sustainable 21st Century Law Library: Vision, Deployment and Assessment for Access to Justice (Zorza 2012)
Richard Zorza writes that “this is a moment of opportunity for law libraries to transform themselves as leaders in providing access to justice for all as part of a broad alignment of the legal system.” He notes that law libraries are becoming entry points ...
Report: Washington State Civil Legal Needs Study (Washington State Supreme Court 2015)
A Washington Supreme Court commissioned statewide survey of more than 1,600 low-income Washingtonians discovered that seven of ten low-income individuals and families in Washington State face at least one significant civil legal problem each year, and the ...