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Evaluation: LiveHelp (Chat) Pilot Project Final Evaluation (Zorza 2007)

Evaluation: LiveHelp (Chat) Pilot Project Final Evaluation (Zorza 2007)

This May 2007 report evaluations the LiveHelp Pilot Project, live chat services for access to justice web site users.   Recommended Citation: Richard Zorza, LiveHelp Pilot Project: Chat Services for Access to Justice Web Site Users, Montana Legal Services ...

Evaluation: Massachusetts LegalHelp.org Website Usability (Massachusetts 2004)

Evaluation: Massachusetts LegalHelp.org Website Usability (Massachusetts 2004)

This report evaluates the Massachusetts LegalHelp.org website for usability. EXECUTIVE SUMMARY MassLegalHelp.org is a statewide, collaborative project of the Legal Services community of Massachusetts. Along with their other two websites, MassLegalServices ...

Report: A Guide to Model Rules for Electronic Filing and Service (Lexis Nexis 2003)

Report: A Guide to Model Rules for Electronic Filing and Service (Lexis Nexis 2003)

This 2003 guide to model rules for e-filing discusses the use of the model rules, outlines the proposed model rules with commentary, and discusses filing and service procedures. Technology Integration with Institutional Process Regulatory Concerns Scaling ...

Website: ABA Legal Technology Resource Center

Website: ABA Legal Technology Resource Center

The ABA LTRC is a comprehensive resource for legal professionals interested in learning about the latest technology in the field. Link to Center:  http://www.americanbar.org/groups/departments_offices/legal_technology_r... General Non-Profit Resources for ...

Webinar: Website Content Tips (Bay Area Legal Services 2018)

Webinar: Website Content Tips (Bay Area Legal Services 2018)

This 2018 Webinar, supported by a Technology Initiative Grant from the Legal Services Corporation to Bay Area Legal Services, Inc., will focus on creating effective legal self-help content using plain language, SEO, and social media strategies. For more i ...

Report: Testing Triage: Navigating FloridaLawHelp.org (Rae 2019)

Report: Testing Triage: Navigating FloridaLawHelp.org (Rae 2019)

In 2019, the Florida Justice Technology Center, conducted user tests of the new FloridaLawHelp.org/triage staging website. The user testing participants were provided with a hypothetical legal problem and asked to navigate the site to get the help they wa ...

Report: Reaching Floridians with Legal Information: Feedback from Focus Groups and User Testing (Rae & Quinn 2018)

Report: Reaching Floridians with Legal Information: Feedback from Focus Groups and User Testing (Rae & Quinn 2018)

In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org gathered feedback and input from community members, social services organizations and legal services providers. Through a series of focus group discussions as well as individual user ...

Report: Comparing Online Legal Content Formats: The Results of User Research (Rae & Quinn 2018)

Report: Comparing Online Legal Content Formats: The Results of User Research (Rae & Quinn 2018)

In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org website conducted short user tests of the same legal content in four different formats with 26 Floridians, the majority of whom (over 80%) reported earning less than 250% of the feder ...

Evaluation: The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report (i4J Program  2020)

Evaluation: The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report (i4J Program 2020)

The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report was published by the Innovation for Justice (i4j) Program at the University of Arizona School of Law, led by Professor Stacy Butler. The following is the report's executiv ...

Resource: Compilation of Digital Divide Resources 11/11/20(NCSC 2020)

Resource: Compilation of Digital Divide Resources 11/11/20(NCSC 2020)

The National Center for State Courts has produced numerous documents to assist courts in responding to the pandemic. The attached is a Compilation of Existing Resources as of November 11, 2020. Remote Services digital divide Technology United States NCSC. ...