Final report from an evaluation of three pilot Family Law Information Centers-- in Los Angeles, Fresno, and Sutter Counties-- which were established by the California Legislature in 1999 as a response to the increasing number of litigants appearing in fam ...

  In April of 2001, the Empirical Research Group of the UCLA School of Law was commissioned by San Fernando Valley Neighborhood Legal Services and the County of Los Angeles to "design a system, procedure and framework for evaluating the effectiveness ...

Sonoma County Legal Aid's annual evaluations of the Sonoma County Self Help Access Center (SHAC) are based on data captured from client entry/exit surveys, follow-up interviews, court observation, and court staff interviews. This is the evaluation re ...

This May 2004 Court Executive Development Paper evaluates the Long Beach Family Law Center. The research findings look at the following issues: population identification, court efficiency, customer satisfaction, public, trust and confidence, access to jus ...

This 2018 Webinar, supported by a Technology Initiative Grant from the Legal Services Corporation to Bay Area Legal Services, Inc., will focus on creating effective legal self-help content using plain language, SEO, and social media strategies. For more i ...

The SRLN Administrative Office of the Courts working group collected resources from court systems throughout the country that are used to provide guidance to court personnel about how they should assist the public.  Here is a selection of Court System Man ...

This January 2007 (updated April 2019) benchbook to assist judicial officers in the handling of cases involving self-represented litigants is the first of its kind. This benchguide covers the following topics in addition to providing sample scripts: · Sel ...

The Legal Design Lab's Law + Design Workbook is a guide for running a legal design cycle. Published by Margaret Hagen, the workbook is distributed under the Creative Commons License that requires attribution, that you don’t commercialize this, and th ...

Here is a compilation of examples of documents which programs have used to provide guidance as court staff or navigators offer assistance. These materials include samples from programs described in the nonlawyer navigator study  as well as examples from a ...

Since 2007, Bet Tzedek Legal Services  has been running a self-help conservatorship clinic in partnership with the Los Angeles Superior Court. Originally designed to serve 150 self-represented litigants per year, the program served more than 1,400 self-re ...