This report was published as part of IAALS's Court Compass project and provides a guide to leveraging design sprints to engage court users. The following is an excerpt from the report: "IAALS, the Institute for the Advancement of the American Le ...

Beginning in 2005, the New York State courts began developing Document Assembly Programs for use in its Help Centers using A2J Author for the front-end, HotDocs software for the back-end, and LawHelp Interactive server to host the programs. By 2009, this ...

Since 2007, Bet Tzedek Legal Services  has been running a self-help conservatorship clinic in partnership with the Los Angeles Superior Court. Originally designed to serve 150 self-represented litigants per year, the program served more than 1,400 self-re ...

This article presents the results from the first quantitative readability study of plain language court forms in the United States. Sixty citizens on a jury panel were selected to respond to brief questionnaires that tested relative comprehension of plain ...

Rosie's Place, www.rosiesplace.org, a women's shelter in Boston, conducted a survey in 2015 of social services workers in Massachusetts and found that 1) social workers are providing a very significant amount of legal information to their client ...

The Law Foundation of Ontario (LFO) published two reports following their research on the role of community workers helping people with legal problems. As 'trusted intermediaries', these frontline workers – including from community organizations ...

The Justice in Government Project (JGP) at American University, with support from Pew Charitable Trusts, seeks to support funding for legal aid and improve initiatives that address the access to justice gap. The JGP's Civil Legal System Modernization ...

Ethics rule 6.5 is a powerful tool to diversify pro bono programs and to transform court services because it allows unbundled lawyers to perform real time services in court-annexed programs without the onerous clerical burdens and limitations under the tr ...

Mathias Burton, Director of Product Research & Design at Tyler Technologies, presented about Remote Usability Testing and User Feedback on SRLN's Problem Solving Call. View Mathias Burton's Remote Usability Testing and User Feedback on SRLN& ...

In February of 2021, the Conference of Chief Justices and the Conference of State Court Administrators adopted Resolution 2 In Support of Continuing Efforts to Meet Civil Legal Needs. After extensive findings setting out the need, especially during the CO ...