Many organizations have experience with business process analysis (BPA), a method to analyze a company’s processes and improve the efficiency and effectiveness of its operations. In fact, there are multiple methodologies used to accomplish the goals of BP ...

The Maryland Court Help Center 2021 Provider Conference offered a glimpse into some of the cutting edge innovations in self-help in the COVID era. 1   Court Help Center Knowledge Base Maryland Court Help Providers have access to the Court Help Center Know ...

In the Access to Justice space, design thinkin g practices from the technology space are increasingly embraced to improve the way people access legal services and to improve and simplify the processes themselves. Reviewing practices around the country, we ...

Collection of single page briefing papers prepared by the SRLN in 2007 to help interested parties make the "case for" key innovations. The following topics are covered:  • The Case for Self-Help Programs • The Case for Court-Based Forms and Inst ...

The Self-Represented Litigation Leadership Package was prepared by the Self-Represented Litigation Network and launched at the Court Solutions Conference on September 8-10, 2008, in Baltimore, Maryland. The core of the Package is fifteen modules, each of ...

The Equal Access Unit of the Center for Families, Children & the Courts has materials available for courts, court-­based self-­help programs, and other nonprofit providers of legal self­-help services. The materials include sample instructional handou ...

The Resource Guide provides options for courts and other entities interested in providing services to self-represented litigants using means that are not face-to-face, instead of, or in addition to, in-person alternatives such as walk-in services, worksho ...

On Monday July 13, 2020 at noon eastern, the SRLN Research Working Group hosted a presentation by Bonnie Hough of the California Judicial Council and Kelly Jarvis of NPC Research who reported on the major, multi-year research produced as a result of the C ...

Pro Bono Net's Digital Divide Blog Series Pro Bono Net published a series of blogs focused on exploring COVID-19's impacts on the Digital Divide. The three-part series discusses the exacerbating effects the pandemic has had on communities with l ...

America's Civil Courts: Whom Do We Serve? is a geospatial story map produced by the Self-Represented Litigation Network to better understand local needs. Consumer-oriented solutions require a deep and accurate understanding of the people being served ...