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Website: California Court-Legal Aid Partnership Grants (Legal Services Trust Fund Commission 2015)

Website: California Court-Legal Aid Partnership Grants (Legal Services Trust Fund Commission 2015)

Each year ten percent of the California's Equal Access Funds allocation is distributed by the Legal Services Trust Fund Commission as Partnership Grants. This funding is available for joint projects of courts and legal services programs to make legal ...

Report: California Courts Self-Help Centers: Report to the Legislature (California 2007)

Report: California Courts Self-Help Centers: Report to the Legislature (California 2007)

This is a report, found at  http://www.courts.ca.gov/documents/rpt_leg_self_help.pdf, on the implementation of California's Statewide Action Plan for Self-Represented Litigants. It includes detailed financial and collaboration information in response ...

SRLN Brief: Tools for Mobile Engagement with Customers, Clients, Colleagues and Partners* (SRLN 2015)

SRLN Brief: Tools for Mobile Engagement with Customers, Clients, Colleagues and Partners* (SRLN 2015)

Speaking Mobile or VOIP through Skype.com, ooVoo.com, Google Hangouts, Facetime or other. Remember toll-free numbers are only useful for those with landlines. Also note that many mobile phones are 3-way calling enabled and that VOIP systems will allow for ...

SRLN Brief: OCSE Guidance on Collaborative Child Support Activities (SRLN 2016)

SRLN Brief: OCSE Guidance on Collaborative Child Support Activities (SRLN 2016)

The Office of Child Support Enforcement (OCSE) has developed a strong collaboration with the Department of Justice’s (DOJ) Access to Justice Initiative. The Access to Justice Initiative was established to improve access to justice in the criminal and civi ...

Survey: SRLN Tiers of Service Survey Tool (SRLN 2015)

Survey: SRLN Tiers of Service Survey Tool (SRLN 2015)

The SRLN Tiers Survey was developed for states to conduct a quick tiered inventory of their court based self-help services. Tier 1 services are asynchronous (one-way), Tier 2 services are synchronous (two-way), and Tier 3 services integrate multiple provi ...

Resource: Sample Hotline Caution-Intake-Data Templates (Alaska 2006)

Resource: Sample Hotline Caution-Intake-Data Templates (Alaska 2006)

Attached are sample operations templates from the Alaska Court System's Self-Help System. Managing a Self-Help Center Alaska AK.caution.intake.data_.pdf Katherine Alteneder 2006 ...

Report: Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design (IAALS 2019)

Report: Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design (IAALS 2019)

This report was published as part of IAALS's Court Compass project and provides a guide to leveraging design sprints to engage court users. The following is an excerpt from the report: "IAALS, the Institute for the Advancement of the American Le ...

Best Practices: Document Assembly Programs Best Practices Guide for Court System Development and Implementation Using A2J Author (New York 2017)

Best Practices: Document Assembly Programs Best Practices Guide for Court System Development and Implementation Using A2J Author (New York 2017)

Beginning in 2005, the New York State courts began developing Document Assembly Programs for use in its Help Centers using A2J Author for the front-end, HotDocs software for the back-end, and LawHelp Interactive server to host the programs. By 2009, this ...

Report: Making Self-Help Work: Bet Tzedek’s Conservatorship Clinic (Bet Tzedek 2013)

Report: Making Self-Help Work: Bet Tzedek’s Conservatorship Clinic (Bet Tzedek 2013)

Since 2007, Bet Tzedek Legal Services  has been running a self-help conservatorship clinic in partnership with the Los Angeles Superior Court. Originally designed to serve 150 self-represented litigants per year, the program served more than 1,400 self-re ...

Report: A Comparative Readability Study of Plain Language Court Forms (Mindlin 2012)

Report: A Comparative Readability Study of Plain Language Court Forms (Mindlin 2012)

This article presents the results from the first quantitative readability study of plain language court forms in the United States. Sixty citizens on a jury panel were selected to respond to brief questionnaires that tested relative comprehension of plain ...