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Article: Lower-Literacy Users: Writing for a Broad Consumer Audience (Nielsen 2005)

This article is about the research on lower-literacy usability of documents or texts on websites. It tackles the characteristics of lower-literarcy users, ways to improve usability for lower-literarcy users, its population, and the difference in usability between the original and revised site.

It is available at http://www.nngroup.com/articles/writing-for-lower-literacy-users/