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Report: Measuring Online Legal Resources: A Framework Inspired by the Drake Equation (Florida Justice Technology Center 2018)
This report and companion webinar offer a framework to measure access to justice, and whether specific interventions have made an impact. For more information and resources about the Drake Equation for Access to Justice Work, please visit the Florida Just ...
Presentation: Know Your Users- The Importance of User Experience in Court Planning and Operations (Court Technology Conference 2017)
The Illinois Supreme Court and SRLN created a mapping application to assess the court user's experience in Illinois. “User experience and thinking about our users helps increase efficiencies, helps us know what we don't know, and helps us better ...
Report: Building A Litigant Portal: Business and Technical Requirements (NCSC 2015)
With funding from State Justice Institute, Thomas Clarke of the National Center for State Courts assembled two advisory committees – one to develop the business requirements for a litigant portal, and another to examine the technical requirements necessar ...
Presentation: What’s In It For Me? How to Use Geospatial Data Visualization to Inform and Engage Decision Makers (EJC 2017)
At the 2017 American Bar Association (ABA) Equal Justice Conference and the National Meeting of State Access to Justice Chairs, Nancy Kinnally and Alison Davis-Holland shared their story of how they used geospatial data visualization and strategic messag ...
SRLN Brief: Procedural Fairness / Procedural Justice (SRLN 2015)
Research has shown that when defendants and litigants perceive the court process to be fair, they are more likely to comply with court orders and follow the law in the future—regardless of whether they “win” or “lose” their case. This is called procedural ...
Report: Remote Appearances of Parties, Attorneys and Witnesses, A Review of Current Court Rules and Practices (SRLN 2017)
The Remote Appearances of Parties, Attorneys and Witnesses, A Review of Current Court Rules and Practices report is a follow up report to Serving Self-Represented Litigants Remotely – A Resource Guide. It "presents the author’s conclusions about the ...
Best Practices: Best Practices in Court-Based Programs for the Self-Represented: Concepts, Attributes, Issues for Exploration, Examples, Contacts, and Resources (SRLN 2008)
This document, now in its second version, summarizes forty-two best practices in court based self-help service innovation, with descriptions of each practice, suggested attributes, examples and contacts. Recommended Citation, The Self-Represented Litiga ...
Webinar: Court & Legal Aid Technology Collaborations for Pro Se Litigants (SRLN 2005)
This SRLN webinar discusses the technology collaborations between the courts and legal services for pro se litigants. It was presented by Glenn Rawdon, Senior Program Counsel for Technology at the Legal Services Corporation (LSC), on September 21, 2005. S ...
News: Gina- LA's Online Traffic Avatar Radically Changes Customer Experience (Los Angeles 2016)
Meet Gina, the online assistant that is helping tens of thousands of people at the Los Angeles Superior Court handle their traffic citations online. When visiting the traffic section of the court's website, litigants can interact with Gina to pay a t ...
Weblinks: Attorney Ethics When Interacting with an SRL (ABA 2015)
This web page is an inventory of state ethics opinions on the ethical duties of an attorney when interacting with a self-represented litigant (SRL). It is maintained by the Standing Committee on the Delivery of Legal Services and is available at http://w ...