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News: LEAN Manufacturing Analysis Helps Senior Legal Hotline Network Serve More Clients in Better Ways (Center for Elder Rights Advocacy 2016)
The Center for Elder Rights Advocacy (CERA), a project of Elder Law of Michigan (ELM) provides technical assistance to state, regional, and local organizations in the design, implementation, administration, and evaluation of low-cost legal assistance de ...
News: Orange County, CA and the State of Texas Conduct User Experience Research and Learn that SRLs in Civil Cases Can E-File (Texas & California 2016)
What are we learning about self-represented litigants who e-file? Who are they? Where are they? What cases do they file? How do the tools work for them? Using identical survey instruments, the Superior Court in Orange County and the Texas Office of Court ...