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Report: Turning on the Lights: How the Massachusetts Trial Court Could Deploy a Virtual Court Service Center to Assist Self-Represented Litigants (MA Appleseed 2019)
This report was prepared in partnershup with the Mass. Trial Court to inform the development of a virtual self-help center to supplement the work done by its court service centers. This report will be valuable to any jurisdiction working to better serve S ...
Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)
The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California. The tool is designed to connect a wide range of initiat ...
Guide: Guidelines for the Operation of Self-Help Centers in California Trial Courts (California 2011)
The Administrative Office of the Courts, in collaboration with judges, court executive officers, attorneys, and other parties with demonstrated interest in services to self-represented litigants, is charged with the development of these guidelines for dis ...
News: LEAN Manufacturing Analysis Helps Senior Legal Hotline Network Serve More Clients in Better Ways (Center for Elder Rights Advocacy 2016)
The Center for Elder Rights Advocacy (CERA), a project of Elder Law of Michigan (ELM) provides technical assistance to state, regional, and local organizations in the design, implementation, administration, and evaluation of low-cost legal assistance de ...
Best Practices: Best Practices For Court Help Centers: A Guide for Court Administrators and Help Center Staff Inside and Outside New York State (New York 2015)
A comprehensive best practices guide developed by New York covering the details of day-to-day operations of a self-help center, including a history of the New York state court help centers, initial considerations, types of services to offer, staffing and ...
Tool: Tools for Evaluation of Court-Based Self-Help Centers (California CFCC 2015)
The Equal Access Unit of the California Judicial Branch Center for Families, Children & the Courts, provides materials for courts, court-based self-help programs, and other nonprofit providers of legal self-help services. The Unit provides the followi ...
Survey: SRLN Tiers of Service Survey Tool (SRLN 2015)
The SRLN Tiers Survey was developed for states to conduct a quick tiered inventory of their court based self-help services. Tier 1 services are asynchronous (one-way), Tier 2 services are synchronous (two-way), and Tier 3 services integrate multiple provi ...
News: Self-Help Innovations in Maryland (News 2021)
The Maryland Court Help Center 2021 Provider Conference offered a glimpse into some of the cutting edge innovations in self-help in the COVID era. 1 Court Help Center Knowledge Base Maryland Court Help Providers have access to the Court Help Center Know ...