Over the years, legal aid programs developed complex intake protocols and decision trees to help manage their crushing caseload. Initially, these screening tools were simply paper documents that intake staff could use. Then, as telephone hotlines develope ...

Ethics rule 6.5 is a powerful tool to diversify pro bono programs and to transform court services because it allows unbundled lawyers to perform real time services in court-annexed programs without the onerous clerical burdens and limitations under the tr ...

The states vary tremendously on how they may have integrated unbundling into their service delivery systems. Unbundling is a critical link to devloping a local ecosystem that supports 100% access to justice, and therefore should be a priority area for dev ...