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News: Gina- LA's Online Traffic Avatar Radically Changes Customer Experience (Los Angeles 2016)
Meet Gina, the online assistant that is helping tens of thousands of people at the Los Angeles Superior Court handle their traffic citations online. When visiting the traffic section of the court's website, litigants can interact with Gina to pay a t ...
Webinar: Website Content Tips (Bay Area Legal Services 2018)
This 2018 Webinar, supported by a Technology Initiative Grant from the Legal Services Corporation to Bay Area Legal Services, Inc., will focus on creating effective legal self-help content using plain language, SEO, and social media strategies. For more i ...
SRLN Brief: Tools for Mobile Engagement with Customers, Clients, Colleagues and Partners* (SRLN 2015)
Speaking Mobile or VOIP through Skype.com, ooVoo.com, Google Hangouts, Facetime or other. Remember toll-free numbers are only useful for those with landlines. Also note that many mobile phones are 3-way calling enabled and that VOIP systems will allow for ...
Article: Pro Bono Net's Digital Divide Blog Series (PBN 2020)
Pro Bono Net's Digital Divide Blog Series Pro Bono Net published a series of blogs focused on exploring COVID-19's impacts on the Digital Divide. The three-part series discusses the exacerbating effects the pandemic has had on communities with l ...