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SRLN Brief: Plain Language Resources for 100% Access (SRLN 2015)

SRLN Brief: Plain Language Resources for 100% Access (SRLN 2015)

What is plain language? As described by the federal government on plainlanguage.gov, plain language is communication your audience can understand the first time they read or hear it. Plain language is recognized as an essential best practice in all access ...

SRLN Brief: Case for Key Innovations to Support 100% Access (SRLN 2007)

SRLN Brief: Case for Key Innovations to Support 100% Access (SRLN 2007)

Collection of single page briefing papers prepared by the SRLN in 2007 to help interested parties make the "case for" key innovations. The following topics are covered:  • The Case for Self-Help Programs • The Case for Court-Based Forms and Inst ...

Best Practices: Best Practices For Court Help Centers: A Guide for Court Administrators and Help Center Staff Inside and Outside New York State (New York 2015)

A comprehensive best practices guide developed by New York covering the details of day-to-day operations of a self-help center, including a history of the New York state court help centers, initial considerations, types of services to offer, staffing and ...