In this 2011 article, Richard Zorza writes that there is a broad emerging general operational consensus within the relevant legal community- courts, bar and legal aid- about the approaches needed for a comprehensive solution. He notes that the four key el ...

This is a collection of seven article published in the Fall 2012 issue of the Harvard Journal of Law and Technology (JOLT) as part of LSC's June 2012 technology summit. These articles focus on how to best utilize particular technologies to enhance ac ...

In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do not rec ...

A project team that included representatives from the courts, the civil legal aid community and the private bar engaged in a joint process to develop standardized and coordinated triage protocols that link litigant services, courts and legal services. Thi ...

This article sets out how the prevalence of low literacy in America, as identified by the National Assessment of Adult Literacy (NAAL), explains why so many employees, clients and customers in everyday situations often fail to complete forms accurately, d ...

This paper, was prepared for the Summit on the Future of Self-Represented Litigation (March 24-25, 2005; Chicago, IL) funded by the State Justice Institute (additional Summit materials can be found here). It addresses the critical role that technology sol ...

These authors, like many in the justice sector, believe that we are at a unique time and that through the integration of key innovations we can move towards 100% access to justice, defined by the authors as a system in which some form of effective legal a ...

This paper, prepared for the Summit on the Future of Self-Represented Litigation (March 24-25, 2005; Chicago, IL full Summit materials available here) is an intial analysis of efforts to assess the effectiveness of self-help services by identifying key fi ...

This November 2007 article provides examples of how web technology is being used to increase access to courts for self-represented litigants. Best practices for developing web content and meeting specific audience needs is discussed, along with creative u ...

This Duke Law Journal article of 1999 discusses forming an attorney-client relationshship by giving legal advice and regulating legal advice in non-traditional contexts. Link to article:  http://scholarship.law.duke.edu/cgi/viewcontent.cgi?article=1060&am ...