This report and companion webinar offer a framework to measure access to justice, and whether specific interventions have made an impact. For more information and resources about the Drake Equation for Access to Justice Work, please visit the Florida Just ...

The Illinois Supreme Court and SRLN created a mapping application to assess the court user's experience in Illinois. “User experience and thinking about our users helps increase efficiencies, helps us know what we don't know, and helps us better ...

With funding from State Justice Institute, Thomas Clarke of the National Center for State Courts assembled two advisory committees – one to develop the business requirements for a litigant portal, and another to examine the technical requirements necessar ...

At the 2017 American Bar Association (ABA) Equal Justice Conference and the  National Meeting of State Access to Justice Chairs, Nancy Kinnally and Alison Davis-Holland shared their story of how they used geospatial data visualization and strategic messag ...

Research has shown that when defendants and litigants perceive the court process to be fair, they are more likely to comply with court orders and follow the law in the future—regardless of whether they “win” or “lose” their case. This is called procedural ...

The Remote Appearances of Parties, Attorneys and Witnesses, A Review of Current Court Rules and Practices report is a follow up report to Serving Self-Represented Litigants Remotely – A Resource Guide. It "presents the author’s conclusions about the ...

This document, now in its second version, summarizes forty-two best practices in court based self-help service innovation, with descriptions of each practice, suggested attributes, examples and contacts.   Recommended Citation, The Self-Represented Litiga ...

This SRLN webinar discusses the technology collaborations between the courts and legal services for pro se litigants. It was presented by Glenn Rawdon, Senior Program Counsel for Technology at the Legal Services Corporation (LSC), on September 21, 2005. S ...

Meet Gina, the online assistant that is helping tens of thousands of people at the Los Angeles Superior Court handle their traffic citations online. When visiting the traffic section of the court's website, litigants can interact with Gina to pay a t ...

This web page is an inventory of state ethics opinions on the ethical duties of an attorney when interacting with a self-represented litigant (SRL). It is maintained by the Standing Committee on the Delivery of Legal Services and is available at  http://w ...