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Presentation: LiveHelp- Helping People Find Information Online (CTC 2007)
Presentation and paper delivered about the pilot LiveHelp projects during the 2007 Court Technology Conference (CTC10) by Kate Bladow, Liz Keith, Eve Ricaurte, and Richard Zorza. Please see the Project Evaluation for more information. Technology Conferenc ...
Article: Literacy and the Courts (Alteneder 2007)
This article sets out how the prevalence of low literacy in America, as identified by the National Assessment of Adult Literacy (NAAL), explains why so many employees, clients and customers in everyday situations often fail to complete forms accurately, d ...
SRLN Brief: Case for Key Innovations to Support 100% Access (SRLN 2007)
Collection of single page briefing papers prepared by the SRLN in 2007 to help interested parties make the "case for" key innovations. The following topics are covered: • The Case for Self-Help Programs • The Case for Court-Based Forms and Inst ...