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Survey: California Self Help Center Customer Satisfaction Survey (California AOC 2004)
This is a generic customer/client satisfaction survey form for self-help legal centers in California. Surveys California United States CA Self Help Customer Satisfaction Survey.pdf Judicial Branch of California 2004 ...
Report: A Report and Analysis of Action Plans throughout California (California 2003)
This June 2003 report analyzes pro se court action plans from county courts throughout California, examining court program needs assessments and program designs as well as the community partnerships which were integral to plan development in each county. ...
Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)
The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California. The tool is designed to connect a wide range of initiat ...
News: Orange County, CA and the State of Texas Conduct User Experience Research and Learn that SRLs in Civil Cases Can E-File (Texas & California 2016)
What are we learning about self-represented litigants who e-file? Who are they? Where are they? What cases do they file? How do the tools work for them? Using identical survey instruments, the Superior Court in Orange County and the Texas Office of Court ...
Tool: Tools for Evaluation of Court-Based Self-Help Centers (California CFCC 2015)
The Equal Access Unit of the California Judicial Branch Center for Families, Children & the Courts, provides materials for courts, court-based self-help programs, and other nonprofit providers of legal self-help services. The Unit provides the followi ...