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Survey: California Self Help Center Customer Satisfaction Survey (California AOC 2004)

This is a generic customer/client satisfaction survey form for self-help legal centers in California. Surveys California United States CA Self Help Customer Satisfaction Survey.pdf Judicial Branch of California 2004 ...

Report: A Report and Analysis of Action Plans throughout California (California 2003)

This June 2003 report analyzes pro se  court action plans from county courts throughout California, examining court program needs assessments and program designs as well as the community partnerships which were integral to plan development in each county. ...

Report: Orange County Superior Court Self-Help Needs Analysis (California 2007)

This 2007 report is of a self help needs analysis that was conducted by the Planning and Research unit of the Orange County (CA) Superior Court. This needs analysis was conducted to examine self help needs across all justice centers and case types. Three ...

Report: Los Angeles County Superior Court JusticeCorps Focus Groups Report (California 2007)

This executive summary compiles the findings from a series of six focus groups of self-help center staff and customers served in the Los Angeles County Superior Court at self-help centers with JusticeCorps member assistants. The primary goal of the focus ...

Report: Impact of Order Preparation: Alameda County (California 2005)

In 2005, the Alameda Court created the  Day-Of-Court Assistance Project. Using volunteers from the local bar and local law schools, and working in conjunction with the Family Law Facilitator’s office, the goal of the project was to have each and every pro ...

Report: The Benefits and Costs of Programs to Assist Self-Represented Litigants (California 2009)

Report: The Benefits and Costs of Programs to Assist Self-Represented Litigants (California 2009)

This Report was prepared by John Greacen for the Judicial Council of California, center for Families, Children and the Courts. Preliminary research conducted in courts in the San Joaquin Valley in California shows that self help services provided to self- ...

Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)

Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)

The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California. The tool is designed to connect a wide range of initiat ...

News: Orange County, CA and the State of Texas Conduct User Experience Research and Learn that SRLs in Civil Cases Can E-File (Texas & California 2016)

News: Orange County, CA and the State of Texas Conduct User Experience Research and Learn that SRLs in Civil Cases Can E-File (Texas & California 2016)

What are we learning about self-represented litigants who e-file? Who are they? Where are they? What cases do they file? How do the tools work for them? Using identical survey instruments, the Superior Court in Orange County and the Texas Office of Court ...

News: Gina - LA's Online Traffic Avatar Radically Changes Customer Experience (Los Angeles 2016)

News: Gina- LA's Online Traffic Avatar Radically Changes Customer Experience (Los Angeles 2016)

Meet Gina, the online assistant that is helping tens of thousands of people at the Los Angeles Superior Court handle their traffic citations online. When visiting the traffic section of the court's website, litigants can interact with Gina to pay a t ...

Weblinks: Elkins Family Law Task Force & Implementation Task Force (Judicial Branch of California 2010, 2013)

Weblinks: Elkins Family Law Task Force & Implementation Task Force (Judicial Branch of California 2010, 2013)

In  Elkins v. Superior Court   (2007) 41 Cal.4th 1337,  the California court recommended that the Judicial Council of California establish a task force to “study and propose measures to assist trial courts in achieving efficiency and fairness in marital d ...