This is a generic customer/client satisfaction survey form for self-help legal centers in California. Surveys California United States CA Self Help Customer Satisfaction Survey.pdf Judicial Branch of California 2004 ...

This June 2003 report analyzes pro se  court action plans from county courts throughout California, examining court program needs assessments and program designs as well as the community partnerships which were integral to plan development in each county. ...

This 2007 report is of a self help needs analysis that was conducted by the Planning and Research unit of the Orange County (CA) Superior Court. This needs analysis was conducted to examine self help needs across all justice centers and case types. Three ...

This executive summary compiles the findings from a series of six focus groups of self-help center staff and customers served in the Los Angeles County Superior Court at self-help centers with JusticeCorps member assistants. The primary goal of the focus ...

In 2005, the Alameda Court created the  Day-Of-Court Assistance Project. Using volunteers from the local bar and local law schools, and working in conjunction with the Family Law Facilitator’s office, the goal of the project was to have each and every pro ...

This Report was prepared by John Greacen for the Judicial Council of California, center for Families, Children and the Courts. Preliminary research conducted in courts in the San Joaquin Valley in California shows that self help services provided to self- ...

The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California. The tool is designed to connect a wide range of initiat ...

What are we learning about self-represented litigants who e-file? Who are they? Where are they? What cases do they file? How do the tools work for them? Using identical survey instruments, the Superior Court in Orange County and the Texas Office of Court ...

Meet Gina, the online assistant that is helping tens of thousands of people at the Los Angeles Superior Court handle their traffic citations online. When visiting the traffic section of the court's website, litigants can interact with Gina to pay a t ...

In  Elkins v. Superior Court   (2007) 41 Cal.4th 1337,  the California court recommended that the Judicial Council of California establish a task force to “study and propose measures to assist trial courts in achieving efficiency and fairness in marital d ...