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Article: Turner v. Rogers - Improving Due Process for the Self-Represented (Zorza 2012)

Article: Turner v. Rogers- Improving Due Process for the Self-Represented (Zorza 2012)

Article by Richard Zorza on the U.S. Supreme Court’s decision in Turner v. Rogers (2011) and how courts should see this decision as an opportunity to improve their services and programs for self-represented litigants. Recommended Citation: Richard Zorza, ...

Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza  2012)

Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza 2012)

In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do not rec ...

Article: Triage Protocols for Litigant Portals: A Coordinated Strategy Between Courts and Service Providers (Clarke, Zorza, Alteneder 2013)

Article: Triage Protocols for Litigant Portals: A Coordinated Strategy Between Courts and Service Providers (Clarke, Zorza, Alteneder 2013)

A project team that included representatives from the courts, the civil legal aid community and the private bar engaged in a joint process to develop standardized and coordinated triage protocols that link litigant services, courts and legal services. Thi ...

Article: Literacy and the Courts (Alteneder 2007)

Article: Literacy and the Courts (Alteneder 2007)

This article sets out how the prevalence of low literacy in America, as identified by the National Assessment of Adult Literacy (NAAL), explains why so many employees, clients and customers in everyday situations often fail to complete forms accurately, d ...

Article: Consumer Centric Design: The Key to 100% Access (Alteneder, Rexer 2015)

Article: Consumer Centric Design: The Key to 100% Access (Alteneder, Rexer 2015)

These authors, like many in the justice sector, believe that we are at a unique time and that through the integration of key innovations we can move towards 100% access to justice, defined by the authors as a system in which some form of effective legal a ...

Report: Evaluation of Innovations Designed to Increase Access to Justice for Self-Represented Litigants (Hough 2005)

This paper, prepared for the Summit on the Future of Self-Represented Litigation (March 24-25, 2005; Chicago, IL full Summit materials available here) is an intial analysis of efforts to assess the effectiveness of self-help services by identifying key fi ...

Article: Increasing Access to Justice for the Self-Represented Through Web Technologies (Herman 2007)

Article: Increasing Access to Justice for the Self-Represented Through Web Technologies (Herman 2007)

This November 2007 article provides examples of how web technology is being used to increase access to courts for self-represented litigants. Best practices for developing web content and meeting specific audience needs is discussed, along with creative u ...

Article: Attorney-Client Relationships in Cyberspace: The Perils and the Promise (Lanctot 1999)

Article: Attorney-Client Relationships in Cyberspace: The Perils and the Promise (Lanctot 1999)

This Duke Law Journal article of 1999 discusses forming an attorney-client relationshship by giving legal advice and regulating legal advice in non-traditional contexts. Link to article:  http://scholarship.law.duke.edu/cgi/viewcontent.cgi?article=1060&am ...

Letter: Comment to the Federal Court Rules Committee on Electronic Filing for SRLs (Zorza 2005)

Letter: Comment to the Federal Court Rules Committee on Electronic Filing for SRLs (Zorza 2005)

This Comment to the Federal Courts Rules Committee by Richard Zorza briefly outlines some of the risks in authorizing federal court mandated e-filing with respect to self-represented litigants, and suggests both that the issue of mandatory e-filing could ...

Article: Cross-Pollinating Perspectives on SRLs Toward a Dialogue for Innovation in the Courts and the Administrative System (Zorza 2009)

Article: Cross-Pollinating Perspectives on SRLs Toward a Dialogue for Innovation in the Courts and the Administrative System (Zorza 2009)

Self-Represented Litigants and the Access to Justice Revolution in the State Courts: Cross-Pollinating Perspectives Toward a Dialogue for Innovation in the Courts and the Administrative System.   Recommended Citation: Richard Zorza, Self-Represented Litig ...