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Presentation: LiveHelp- Helping People Find Information Online (CTC 2007)

Presentation and paper delivered about the pilot LiveHelp projects during the 2007 Court Technology Conference (CTC10) by Kate Bladow, Liz Keith, Eve Ricaurte, and Richard Zorza. Please see the Project Evaluation for more information. Technology Conferenc ...

Report: LiveHelp Pilot Project Final Evaluation Report (Montana 2007)

Report: LiveHelp Pilot Project Final Evaluation Report (Montana 2007)

This report evaluates LiveHelp, an experimental tool added to the LawHelp network of access to justice websites that helps those not fully familiar with legal information on the web find that information. The full report can be downloaded below. Reports T ...

Report: Equal Justice and the Digital Revolution: Using Technology to Meet the Needs of Low-Income People (CLASP & NLADA 2002)

This report describes the history of legal aid technology innovation and recommends various objectives for the legal services community to continue to improve its use of technology to provide equal justice for all. technology Reports Technology United Sta ...

Report: Legal Services Technology Baselines (LSC 2015)

Report: Legal Services Technology Baselines (LSC 2015)

In April 2015, LSC released an updated version of its Baseline Technologies that Should Be in Place in a Legal Aid Office (aka "the Baselines"). best practices Technology United States LSCTechBaselines-2015.pdf Legal Services Corporation 2015 ...

Resource: legalhotlines.org (Center for Elder Rights Advocacy 2015)

Comprehensive web based resource for comprehensive resources, including toolkits, evaluations and national directory, of legal hotlines at  http://www.legalhotlines.org/. Resources are not limited to elder law hotlines. Best Practices for Self-Help Center ...

SRLN Brief: ODR Resources (SRLN 2019)

SRLN Brief: ODR Resources (SRLN 2019)

SRLN Brief: ODR Resources (SRLN 2019)   Online Dispute Resolution SRLN 2019 ...

Paper: Courts Need to Provide Access to Justice in Rural America (COSCA 2018)

In a detailed policy paper entitled, Courts Need to Provide Access to Justice in Rural America, and published in 2018 by the Conference of State Court Administrators, readers will find a thoughtful analysis of how rural courts can expand access and suppor ...

New GuideClearly Plug-In Streamlines Triage and Increases Access on Self-Help Desktop and Mobile Websites (News 2016)

New GuideClearly Plug-In Streamlines Triage and Increases Access on Self-Help Desktop and Mobile Websites (News 2016)

Meet GuideClearly, the newest Open Advocate plug-in designed by LSC partner Urban Insight aimed at guiding website visitors directly to the content and information they seek. Its design and usability are particularly applicable to self-help centers, law l ...

Legal Services Community Principles and Guidelines for Due Process and Ethics in the Age of AI

Legal Services Community Principles and Guidelines for Due Process and Ethics in the Age of AI

Published in 2018, Legal Services Community Principles and Guidelines for Due Process and Ethics in the Age of AI is the work of an initivative led by Angela Tripp, Abhijeet Chavin, and Johnathan Pyle. The brief summarizes a collection of principles and g ...

Report: Measuring Online Legal Resources:  A Framework Inspired  by the Drake Equation (Florida Justice Technology Center 2018)

Report: Measuring Online Legal Resources: A Framework Inspired by the Drake Equation (Florida Justice Technology Center 2018)

This report and companion webinar offer a framework to measure access to justice, and whether specific interventions have made an impact. For more information and resources about the Drake Equation for Access to Justice Work, please visit the Florida Just ...