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Presentation: LiveHelp- Helping People Find Information Online (CTC 2007)

Presentation and paper delivered about the pilot LiveHelp projects during the 2007 Court Technology Conference (CTC10) by Kate Bladow, Liz Keith, Eve Ricaurte, and Richard Zorza. Please see the Project Evaluation for more information. Technology Conferenc ...

Conference: Legal Services Corp.'s TIG Conference (San Antonio 2015)

The Annual Technology Initiative Grant (TIG) Conference brings together leading technologists and policy makers to explore cutting edge developments. These conferences have had a profound impact on shaping how the access to justice movement uses technolog ...

Report: LiveHelp Pilot Project Final Evaluation Report (Montana 2007)

Report: LiveHelp Pilot Project Final Evaluation Report (Montana 2007)

This report evaluates LiveHelp, an experimental tool added to the LawHelp network of access to justice websites that helps those not fully familiar with legal information on the web find that information. The full report can be downloaded below. Reports T ...

Presentation: LSC Board Briefing: Technology, Collaboration and Innovation Opportunities (Bravi, Hough, O'Brien, Paul, Zorza 2011)

Briefing presented to the LSC Board in January 2011. Presenters: Scott Bravi, Chief Information Officer, Arnold and Porter Bonnie Hough, Managing Attorney, California Administrative Office of the Courts Mark O'Brien, Executive Director, Pro Bono Net ...

Evaluation: LiveHelp (Chat) Pilot Project Final Evaluation (Zorza 2007)

Evaluation: LiveHelp (Chat) Pilot Project Final Evaluation (Zorza 2007)

This May 2007 report evaluations the LiveHelp Pilot Project, live chat services for access to justice web site users. Evaluation Technology United States LiveHelp Pilot Project Final Evaluation.pdf Richard Zorza 2007 ...

Report: Equal Justice and the Digital Revolution: Using Technology to Meet the Needs of Low-Income People (CLASP & NLADA 2002)

This report describes the history of legal aid technology innovation and recommends various objectives for the legal services community to continue to improve its use of technology to provide equal justice for all. technology Reports Technology United Sta ...

Evaluation: MassLegalHelp.org Website (Massachusetts 2004)

This report evaluates the Massachusetts LegalHelp.org website for usability. Evaluation Technology Massachusetts Final Report- IL usability testing.pdf 2004 ...

Interview: Access Track Organizer Richard Schauffler Reflects that CTC2015 Focused on Consumer Driven Solutions Shaped by Data (News 2015)

Interview: Access Track Organizer Richard Schauffler Reflects that CTC2015 Focused on Consumer Driven Solutions Shaped by Data (News 2015)

  Richard Schauffler, Director of Research Services at the National Center for State Courts and Co-Organizer of the Access to Justice track at the  Court Technology Conference 2015  with SRLN's Katherine Alteneder, offered us a host of great reflecti ...

VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (News 2016)

VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (News 2016)

  With a new online eligibility tool built in Neota Logic, Virginia Legal Aid Society (VLAS), which typically handles 14,000 calls a year on its hotline, successfully diverted 1,800 ineligible intakes in the first eight months of the tool being live, allo ...

Technology, Access to Justice, and the Rule of Law (Report 2019)

Technology, Access to Justice, and the Rule of Law (Report 2019)

The Law Society represents, promotes, and supports solicitors, publicising their unique role in providing legal advice, ensuring justice for all and upholding the rule of law. Innovation and technology are playing a critical role in ensuring everyone has ...