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Presentation: LiveHelp- Helping People Find Information Online (CTC 2007)

Presentation and paper delivered about the pilot LiveHelp projects during the 2007 Court Technology Conference (CTC10) by Kate Bladow, Liz Keith, Eve Ricaurte, and Richard Zorza. Please see the Project Evaluation for more information. Technology Conferenc ...

Conference: Legal Services Corp.'s TIG Conference (San Antonio 2015)

The Annual Technology Initiative Grant (TIG) Conference brings together leading technologists and policy makers to explore cutting edge developments. These conferences have had a profound impact on shaping how the access to justice movement uses technolog ...

Evaluation: LiveHelp (Chat) Pilot Project Final Evaluation (Zorza 2007)

Evaluation: LiveHelp (Chat) Pilot Project Final Evaluation (Zorza 2007)

This May 2007 report evaluations the LiveHelp Pilot Project, live chat services for access to justice web site users. Evaluation Technology United States LiveHelp Pilot Project Final Evaluation.pdf Richard Zorza 2007 ...

Report: Equal Justice and the Digital Revolution: Using Technology to Meet the Needs of Low-Income People (CLASP & NLADA 2002)

This report describes the history of legal aid technology innovation and recommends various objectives for the legal services community to continue to improve its use of technology to provide equal justice for all. technology Reports Technology United Sta ...

Interview: Access Track Organizer Richard Schauffler Reflects that CTC2015 Focused on Consumer Driven Solutions Shaped by Data (News 2015)

Interview: Access Track Organizer Richard Schauffler Reflects that CTC2015 Focused on Consumer Driven Solutions Shaped by Data (News 2015)

  Richard Schauffler, Director of Research Services at the National Center for State Courts and Co-Organizer of the Access to Justice track at the  Court Technology Conference 2015  with SRLN's Katherine Alteneder, offered us a host of great reflecti ...

Article: Triage Protocols for Litigant Portals: A Coordinated Strategy Between Courts and Service Providers (Clarke, Zorza, Alteneder 2013)

A project team that included representatives from the courts, the civil legal aid community and the private bar engaged in a joint process to develop standardized and coordinated triage protocols that link litigant services, courts and legal services. Thi ...

Report: Report of the Summit on the Use of Technology to Expand Access to Justice (LSC 2013)

Report: Report of the Summit on the Use of Technology to Expand Access to Justice (LSC 2013)

In 2012 and 2013, the Legal Services Corporation convened a national Technology Summit that brought together more than 75 representatives of legal aid programs, courts, government, and business as well as technology experts, academics, and private practit ...

Report: Legal Services Technology Baselines (LSC 2015)

Report: Legal Services Technology Baselines (LSC 2015)

In April 2015, LSC released an updated version of its Baseline Technologies that Should Be in Place in a Legal Aid Office (aka "the Baselines"). best practices Technology United States LSCTechBaselines-2015.pdf Legal Services Corporation 2015 ...

Paper: Courts Need to Provide Access to Justice in Rural America (COSCA 2018)

In a detailed policy paper entitled, Courts Need to Provide Access to Justice in Rural America, and published in 2018 by the Conference of State Court Administrators, readers will find a thoughtful analysis of how rural courts can expand access and suppor ...

Webinar: Technology Tools to Enhance Legal Services for LEP - Websites, Videos and More (LSNTAP,LSC,ProBonoNet 2014)

Webinar: Technology Tools to Enhance Legal Services for LEP- Websites, Videos and More (LSNTAP,LSC,ProBonoNet 2014)

In the webinar Technology Tools to Enhance Legal Services for Limited English Proficiency, four panelists (Kathy Daniels, IT Administrator Statewide Legal Services in Connecticut, Rochelle Klempner, Chief Counsel NYS Access to Justice Program, Mike Monaha ...