Results 1 - 5 of 5 for Technology, 2016

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VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (News 2016)

VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (News 2016)

  With a new online eligibility tool built in Neota Logic, Virginia Legal Aid Society (VLAS), which typically handles 14,000 calls a year on its hotline, successfully diverted 1,800 ineligible intakes in the first eight months of the tool being live, allo ...

New GuideClearly Plug-In Streamlines Triage and Increases Access on Self-Help Desktop and Mobile Websites (News 2016)

New GuideClearly Plug-In Streamlines Triage and Increases Access on Self-Help Desktop and Mobile Websites (News 2016)

Meet GuideClearly, the newest Open Advocate plug-in designed by LSC partner  Urban Insight aimed at guiding website visitors directly to the content and information they seek. Its design and usability are particularly applicable to self-help centers, law ...

SRLN Brief: Examples of Legal Aid On-Line Intake and Triage Projects (SRLN 2016)

SRLN Brief: Examples of Legal Aid On-Line Intake and Triage Projects (SRLN 2016)

Over the years, legal aid programs developed complex intake protocols and decision trees to help manage their crushing caseload. Initially, these screening tools were simply paper documents that intake staff could use. Then, as telephone hotlines develope ...

Gina - LA's Online Traffic Avatar Radically Changes Customer Experience (News 2016)

Gina- LA's Online Traffic Avatar Radically Changes Customer Experience (News 2016)

Meet Gina, the online assistant that is helping tens of thousands of people at the Los Angeles Superior Court handle their traffic citations online. When visiting the traffic section of the court's website, litigants can interact with Gina to pay a t ...

Report: Resource Guide on Serving Self-Represented Litigants Remotely (SRLN 2016)

Report: Resource Guide on Serving Self-Represented Litigants Remotely (SRLN 2016)

The Resource Guide provides options for courts and other entities interested in providing services to self-represented litigants using means that are not face-to-face, instead of, or in addition to, in-person alternatives such as walk-in services, worksho ...