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Presentation: Legal Information and Legal Advice: The Hard Situations (Greacen 2010)

Presentation: Legal Information and Legal Advice: The Hard Situations (Greacen 2010)

Presentation on the distinction between legal information and legal advice given by John M. Greacen at the 2010 California Conference On Self-Represented Litigants April 29-30, 2010.   Clerk, Self-Help Center Staff, and Librarian Ethics Managing a Self-He ...

Report: Turning on the Lights: How the Massachusetts Trial Court Could Deploy a Virtual Court Service Center to Assist Self-Represented Litigants (MA Appleseed 2019)

Report: Turning on the Lights: How the Massachusetts Trial Court Could Deploy a Virtual Court Service Center to Assist Self-Represented Litigants (MA Appleseed 2019)

This report was prepared in partnershup with the Mass. Trial Court to inform the development of a virtual self-help center to supplement the work done by its court service centers. This report will be valuable to any jurisdiction working to better serve S ...

SRLN Brief: Communications Resources (SRLN 2015)

SRLN Brief: Communications Resources (SRLN 2015)

A communications strategy, which is central to any project's success, not only charts communications with internal and external customers, but also serves as an important driver for the metrics collected to measure success. Voices for Civil Justice h ...

Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)

Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)

The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California. The tool is designed to connect a wide range of initiat ...

Guide: Guidelines for the Operation of Self-Help Centers in California Trial Courts (California 2011)

Guide: Guidelines for the Operation of Self-Help Centers in California Trial Courts (California 2011)

The Administrative Office of the Courts, in collaboration with judges, court executive officers, attorneys, and other parties with demonstrated interest in services to self-represented litigants, is charged with the development of these guidelines for dis ...

News: LEAN Manufacturing Analysis Helps Senior Legal Hotline Network Serve More Clients in Better Ways (Center for Elder Rights Advocacy 2016)

News: LEAN Manufacturing Analysis Helps Senior Legal Hotline Network Serve More Clients in Better Ways (Center for Elder Rights Advocacy 2016)

  The Center for Elder Rights Advocacy (CERA), a project of Elder Law of Michigan (ELM) provides technical assistance to state, regional, and local organizations in the design, implementation, administration, and evaluation of low-cost legal assistance de ...

Webinar: Pro Se/Self Help Program Management (SRLN 2006)

Webinar: Pro Se/Self Help Program Management (SRLN 2006)

The following are the presentation and supplemental materials from the SRLN Webinar entitled "Pro Se Program Management" which was presented on March 22, 2006 by Susan Ledray, Pro Se Services Manager at the 4th Judicial District Court in Hennepi ...

Report: Evaluation of Glen Burnie District Court Self-Help Center (Maryland 2012)

Report: Evaluation of Glen Burnie District Court Self-Help Center (Maryland 2012)

This is a comprehensive evaluation of the Glen Burnie District Court Self-Help Center that helped lay the groundwork for Maryland now completely statewide and all court levels centralized self-help, see more at https://mdcourts.gov/selfhelp. From the intr ...

Best Practices: Best Practices For Court Help Centers: A Guide for Court Administrators and Help Center Staff Inside and Outside New York State (New York  2015)

Best Practices: Best Practices For Court Help Centers: A Guide for Court Administrators and Help Center Staff Inside and Outside New York State (New York 2015)

A comprehensive best practices guide developed by New York covering the details of day-to-day operations of a self-help center, including a history of the New York state court help centers, initial considerations, types of services to offer, staffing and ...

News: California Uses Video Conferencing to Extend Reach of Self-Help Center Across Three Rural Counties (California 2015)

News: California Uses Video Conferencing to Extend Reach of Self-Help Center Across Three Rural Counties (California 2015)

SHARP: Expanding Access to Justice for Rural Californians Meet SHARP (sharpcourts.org), an innovative self-help center model that’s using video conferencing to expand access to justice for self-represented litigants across California’s Butte, Glenn and Te ...