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VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (News 2016)

VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (News 2016)

  With a new online eligibility tool built in Neota Logic, Virginia Legal Aid Society (VLAS), which typically handles 14,000 calls a year on its hotline, successfully diverted 1,800 ineligible intakes in the first eight months of the tool being live, allo ...

Weblink: National Center for State Courts Triage Page (NCSC 2015)

On the page, the NCSC provides resources for court personnel who contemplate triage through the lens of case management, which is a critical step towards simplification. Many of the resources cited are repeated here, but be sure to check the NCSC page for ...

Report: The Criminalization of Private Debt (ACLU 2018)

Report: The Criminalization of Private Debt (ACLU 2018)

  An estimated 77 million Americans have a debt that has been turned over to a private collection agency. Thousands of these debtors are arrested and jailed each year because they owe money. Millions more are threatened with jail. The debts owed can be as ...

Brief: Intro to Design Thinking (SRLN 2017)

Brief: Intro to Design Thinking (SRLN 2017)

In the Access to Justice space, design thinkin g practices from the technology space are increasingly embraced to improve the way people access legal services and to improve and simplify the processes themselves. Reviewing practices around the country, we ...