This report evaluates LiveHelp, an experimental tool added to the LawHelp network of access to justice websites that helps those not fully familiar with legal information on the web find that information. The full report can be downloaded below. Reports T ...

This May 2007 report evaluations the LiveHelp Pilot Project, live chat services for access to justice web site users. Evaluation Technology United States LiveHelp Pilot Project Final Evaluation.pdf Richard Zorza 2007 ...

This report describes the history of legal aid technology innovation and recommends various objectives for the legal services community to continue to improve its use of technology to provide equal justice for all. technology Reports Technology United Sta ...

This report evaluates the Massachusetts LegalHelp.org website for usability. Evaluation Technology Massachusetts Final Report- IL usability testing.pdf 2004 ...

  The Center for Elder Rights Advocacy (CERA), a project of Elder Law of Michigan (ELM) provides technical assistance to state, regional, and local organizations in the design, implementation, administration, and evaluation of low-cost legal assistance de ...

This document, the preparation of which was funded by the Legal Services Corporation through a grant to Central Minnesota Legal Services, was developed in close collaboration with SRLN. It explores a variety of principles and practices in areas from fee w ...

In 2012 and 2013, the Legal Services Corporation convened a national Technology Summit that brought together more than 75 representatives of legal aid programs, courts, government, and business as well as technology experts, academics, and private practit ...

A comprehensive best practices guide developed by New York covering the details of day-to-day operations of a self-help center, including a history of the New York state court help centers, initial considerations, types of services to offer, staffing and ...

In this article, Rochelle Klempner, Chief Counsel, New York State Courts Access to Justice Program, explores how document assembly systems can serve as a critical tool for access to justice for the self-represented litigant. Part I provides an overview of ...

This book collects the empirical evidence for the value of plain language in business, government, and law. Professor Kimble summarizes 50 studies (no less) showing that using plain language can save organizations and agencies a significant amount of mone ...