This short tip sheet from Language Line Services  can help staff understand how to best engage an interpreter. Trial Court Self-Help LEP and Access 12 Tips On Working Effectively With An Interpreter (2005).pdf Language Line Services Inc. 2005 ...

The article,  Lower-Literacy Users: Writing for a Broad Consumer Audience, is about the research on lower-literacy usability of documents or texts on websites. It tackles the characteristics of lower-literarcy users, ways to improve usability for lower-li ...

This article talks about what constitutes the Plain Language training program, the benefits of using Plain Language, and which organizations use the Plain Language by Transcend. Transcend also publishes information on the use of Plain Language on their we ...