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Report: Better_______: Strategies for User-Informed Legal Design (Michigan Advocacy Program and Graphic Advocacy Project 2021)
In 2019, the Michigan Advocacy Program (MAP) received a Technology Initiative Grant (TIG) from the Legal Services Corporation (LSC) to bring UX design and usability testing training to the justice community. After having struggled with these topics in the ...
Resource: National Center for State Courts Tiny Chat 48: User Testing (NCSC 2021)
In the National Center for State Court's (NCSC) Tiny Chat 48: User Testing, Zack Zarnow and Danielle Hirsch offer six steps to user testing. "Here is the good news: You can learn how to user test in six easy steps. User testing can improve your ...
Article: Designing Digital Services for Equitable Access (McDonald 2021)
In 1995, the U.S. National Telecommunications Infrastructure Administration was the first government body to empirically document the existence of the “digital divide”—the gap between those who do and do not have ready access to internet service. The NTIA ...