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Reports: Statewide Evaluation of Court ADR (Maryland 2013)
The Maryland Judiciary commissioned independent researchers to conduct the following studies as part of its long-term commitment to build alternative dispute resolution (ADR) programs in Maryland and to provide the highest quality ADR services to Maryland ...

Report: Navigator Snapshot Report (New York 2014)
From the Executive Summary THE NEW YORK STATE COURT NAVIGATOR PROGRAM was begun in March 2014 following Chief Judge Jonathan Lippman’s announcement of the program in his February 2014 State of the Judiciary address. The Navigator Program was created by th ...

News: Orange County, CA and the State of Texas Conduct User Experience Research and Learn that SRLs in Civil Cases Can E-File (Texas & California 2016)
What are we learning about self-represented litigants who e-file? Who are they? Where are they? What cases do they file? How do the tools work for them? Using identical survey instruments, the Superior Court in Orange County and the Texas Office of Court ...

Report: Technology, Access to Justice, and the Rule of Law (The Law Society 2019)
The Law Society represents, promotes, and supports solicitors, publicising their unique role in providing legal advice, ensuring justice for all and upholding the rule of law. Innovation and technology are playing a critical role in ensuring everyone has ...

News: Limited Licensed Legal Technician Program (American Bar Foundation 2017)
The Washington State Supreme Court (courts.wa.gov) and the Washington State Bar Association (wsba.org) created an innovative program to expand the provision of legal services. Limited Licensed Legal Technicians (LLLTs) represent a new legal role that buil ...

News: National Evaluation And Classification Framework For Non-Lawyer Projects Released (Public Welfare Foundation 2015)
As those of us in the access to justice movement know too well, across the country thousands of people arrive at court every day both unrepresented and unsure of where to go. Many believe that solving this access crisis will require non-lawyer involvement ...

Report: Civil Non-Family Cases Filed in the Supreme Court of BC Research, Results and Lessons Learned (Canadian Forum on Civil Justice 2015)
The is the Final Report of the Canadian Forum on Civil Justice 's (CFCJ's) Attrition Study entitled Civil Non-Family Cases Filed in the Supreme Court of BC Research, Results and Lessons Learned. This study, which is a part of the CFCJ's lar ...

Report: Evaluation of Glen Burnie District Court Self-Help Center (Maryland 2012)
This is a comprehensive evaluation of the Glen Burnie District Court Self-Help Center that helped lay the groundwork for Maryland now completely statewide and all court levels centralized self-help, see more at https://mdcourts.gov/selfhelp. From the intr ...

Study: Lessons from the Country: Serving Self-Represented Litigants in Rural Jurisdictions (Henschen 2002)
This study focuses on the particular concerns of rural jurisdictions in meeting the challenges of pro se litigation, examining 25 pro se assistance programs serving rural or predominantly rural jurisdictions across 17 states. Findings are drawn from s ...

Best Practices: Best Practices For Court Help Centers: A Guide for Court Administrators and Help Center Staff Inside and Outside New York State (New York 2015)
A comprehensive best practices guide developed by New York covering the details of day-to-day operations of a self-help center, including a history of the New York state court help centers, initial considerations, types of services to offer, staffing and ...