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Resolution: In Support of Continuing Efforts to Meet Civil Legal Needs (CCJ/COSCA 2021)
In February of 2021, the Conference of Chief Justices and the Conference of State Court Administrators adopted Resolution 2 In Support of Continuing Efforts to Meet Civil Legal Needs. After extensive findings setting out the need, especially during the CO ...

Report: Mismatched and Mistaken: How the Use of an Inaccurate Private Database Results in SSI Recipients Unjustly Losing Benefits (Mancini, Lang, and Wu 2021)
In the fiscal year 2018, the Social Security Administration (SSA) began using a data set from LexisNexis (Lexis) called Accurint for Government on a widespread basis to determine whether recipients of needs-based government assistance had unreported real ...

Resolution: In Support of Remote and Virtual Hearings (CCJ/COSCA 2021)
In July 2021, the Conference of Chief Justices and the Conference of State Court Administrators approved Resolution 2 In Support of Remote and Virtual Hearings. They recognized that remote technology was a vital tool for courts during the COVID-19 pandemi ...

Report: Better_______: Strategies for User-Informed Legal Design (Michigan Advocacy Program and Graphic Advocacy Project 2021)
In 2019, the Michigan Advocacy Program (MAP) received a Technology Initiative Grant (TIG) from the Legal Services Corporation (LSC) to bring UX design and usability testing training to the justice community. After having struggled with these topics in the ...

Online Course: Creating Pathways to Civil Legal Justice (WebJunction 2021)
Barriers to civil legal justice disproportionately affect low-income people in the US, creating the justice gap—the divide between the civil legal needs of low-income people and access to the resources to meet those needs. Public libraries are well-positi ...

Article: Could 2021 Be The Year Of Civil Justice Reform? (Law360, Bayles 2021)
This Law 360 article, Could 2021 Be The Year Of Civil Justice Reform?, describes the potential for more civil justice reforms in 2021, including more nonlawyer navigators in our state courts. Recommended Citation: Cara Bayles, Could 2021 Be The Year Of ...

SRLN Brief: Advocacy Strategies & Relationship Building to Improve SRL Services (SRLN 2021)
The Justice for All Initiative envisions a future in which civil justice is administered through a continuum of services, from self-help materials to alternative dispute resolution to limited-scope or full legal representation. In this continuum, individu ...

Report: Business Process Analysis in Legal Aid: How Florida Rural Legal Services Partnered with Toyota to Improve Its Client Intake and Customer Service (Legal Services Corporation 2021)
Many organizations have experience with business process analysis (BPA), a method to analyze a company’s processes and improve the efficiency and effectiveness of its operations. In fact, there are multiple methodologies used to accomplish the goals of BP ...

News: Self-Help Innovations in Maryland (News 2021)
The Maryland Court Help Center 2021 Provider Conference offered a glimpse into some of the cutting edge innovations in self-help in the COVID era. 1 Court Help Center Knowledge Base Maryland Court Help Providers have access to the Court Help Center Know ...

Comments: SRLN Comments to Proposed Court Rule Changes in Florida on Technology Integration (SRLN 2021)
On July 1, 2021, the Florida Supreme Court appointed Workgroup on the Continuity of Court Operations and Proceedings During and After COVID-19 filed a petition to amend the Florida Rules of Civil Procedure, Florida Rules of General Practice and Judicial A ...