The SRLN Tiers Survey was developed for states to conduct a quick tiered inventory of their court based self-help services. Tier 1 services are asynchronous (one-way), Tier 2 services are synchronous (two-way), and Tier 3 services integrate multiple provi ...

Beginning in 2005, the New York State courts began developing Document Assembly Programs for use in its Help Centers using A2J Author for the front-end, HotDocs software for the back-end, and LawHelp Interactive server to host the programs. By 2009, this ...

This article presents the results from the first quantitative readability study of plain language court forms in the United States. Sixty citizens on a jury panel were selected to respond to brief questionnaires that tested relative comprehension of plain ...

In February of 2021, the Conference of Chief Justices and the Conference of State Court Administrators adopted Resolution 2 In Support of Continuing Efforts to Meet Civil Legal Needs. After extensive findings setting out the need, especially during the CO ...

In 2019, the Michigan Advocacy Program (MAP) received a Technology Initiative Grant (TIG) from the Legal Services Corporation (LSC) to bring UX design and usability testing training to the justice community. After having struggled with these topics in the ...

In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do not rec ...

There are 45.3 million persons living in poverty in the United States. 2 Poverty creates numerous challenges for individuals. Lack of affordable and livable housing, adequate healthcare, and sufficient food, and the inability to access and complete a qual ...

In this article in Slaw, Canada's on-line legal magazine, Kari Boyle reviews some of the triage activity in Canadian Civil Justice Reform.  About the author: Kari D. Boyle is the Executive Director of the Vancouver-based Mediate BC Society, which off ...

From the Abstract: Given the discrepancy between access to justice needs and the resources that are realistically made available, current incremental approaches are almost bound to fail. The only realistic path to providing 100% of litigants with meaningf ...

This is the seminal article that explores the underlying rationale that resulted in the blanket prohibition of clerk's not being able to provide information to the public for fear that it would be advice. In the article, Greacen suggests the framewor ...