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Evaluation: MassLegalHelp.org Website (Massachusetts 2004)

This report evaluates the Massachusetts LegalHelp.org website for usability. Evaluation Technology Massachusetts Final Report- IL usability testing.pdf 2004 ...

Evaluation: Is the Long Beach Self-Help Center Meeting the Family Law Needs of the Court and the Community? (California 2004)

This May 2004 Court Executive Development Paper evaluates the Long Beach Family Law Center. The research findings look at the following issues: population identification, court efficiency, customer satisfaction, public, trust and confidence, access to jus ...

Report: An Executive Program Assessment For State Court Projects to Assist Self-Represented Litigants (Maryland 2005)

This January 7, 2005 final report was submitted to the State Justice Institute on behalf of the Trial Court Research and Improvement Conorium by the Maryland Administrative Office of the Courts. This report covers: process results, substantive results, va ...

Report: Washington’s Courthouse Facilitator Programs for Self-Represented Litigants in Family Law Cases (Washington 2008)

This study used a variety of research methods to collect information on Washington’s courthouse facilitator programs and the impact of their operations.  Reports Washington WA CF STUDY_2008.pdf 2008 ...

Report: Washington State Civil Legal Needs Study (Washington State Supreme Court 2015)

A Washington Supreme Court commissioned statewide survey of more than 1,600 low-income Washingtonians discovered that seven of ten low-income individuals and families in Washington State face at least one significant civil legal problem each year, and the ...

Estimating the Cost of Civil Litigation (NCSC 2013)

Complaints about litigation costs have likely existed for as long as the legal profession, but those costs are extremely difficult to measure. Most studies of litigation costs rely on surveys that ask lawyers to report costs in a sample of actual cases fi ...

LEAN Manufacturing Analysis Helps Senior Legal Hotline Network Serve More Clients in Better Ways (News 2016)

LEAN Manufacturing Analysis Helps Senior Legal Hotline Network Serve More Clients in Better Ways (News 2016)

  The Center for Elder Rights Advocacy (CERA), a project of Elder Law of Michigan (ELM) provides technical assistance to state, regional, and local organizations in the design, implementation, administration, and evaluation of low-cost legal assistance de ...

Paper: Self Represented Litigants and Court and Legal Services Responses to Their Needs - What We Know (Greacen 2003)

Paper: Self Represented Litigants and Court and Legal Services Responses to Their Needs- What We Know (Greacen 2003)

This 2003 paper was prepared by John Greacen for the Center for Families, Children & the Courts of the California Administrative Office of the Courts. It examines empirical evidence from studies and reports on SRLs and court/legal services self-help p ...

SRLN Brief: Canadian Access to Justice Research (SRLN 2016)

Access to justice issues have frequented academic, legal, political and mainstream debates for many years in Canada where the percentage of self-represented litigants in civil cases is also significant. Some key pieces of Canadian research to explore incl ...

Report: Survey of Social Workers in Massachusetts (Rosie's Place 2015)

Report: Survey of Social Workers in Massachusetts (Rosie's Place 2015)

Rosie's Place, a women's shelter in Boston, conducted a survey in 2015 of social services workers in Massachusetts and found that 1) Social workers are providing a very significant amount of legal information to their clients, and 2) They want a ...