This May 2004 Court Executive Development Paper evaluates the Long Beach Family Law Center. The research findings look at the following issues: population identification, court efficiency, customer satisfaction, public, trust and confidence, access to jus ...

This May 2007 report evaluations the LiveHelp Pilot Project, live chat services for access to justice web site users.   Recommended Citation: Richard Zorza, LiveHelp Pilot Project: Chat Services for Access to Justice Web Site Users, Montana Legal Services ...

This report evaluates the Massachusetts LegalHelp.org website for usability. EXECUTIVE SUMMARY MassLegalHelp.org is a statewide, collaborative project of the Legal Services community of Massachusetts. Along with their other two websites, MassLegalServices ...

Executive Summary The Michigan Legal Help Program (MLHP) consists of two components: an interactive statewide website and affiliated Self-Help Centers that provide legal information assistance to individuals representing themselves in simple civil legal m ...

An evaluation of the programs to assist self-represented litigants in the Circuit Court of Baltimore City, Maryland. The Report was prepared as part of the Trial Court Research and Improvement Consortium Pro Se Assessment Project and uses an Executive Ass ...

This report is an evaluation of the Self Help Programs of the Fourth Judicial District Court of the State of Minnesota, located in Hennepin County. The Hennepin County District Court Self Help Centers and Program provide a mature and effective service to ...

This report investigates the current and possible uses of translation tools, including fully-automated machine translation and a somewhat different translation technology, translation memory. Translation memory re-uses whole phrases that an expert has pre ...

This report was based on research conducted by Dr. Byrom during a three-month secondment to HM Courts and Tribunals Service (HMCTS) in early 2019, at the invitation of HMCTS chief executive Susan Acland-Hood. As a public guarantee of Dr Byrom’s independen ...

The Alaska Court System, in partnership with the Alaska Pro Bono Program, created the Early Resolution Program (ERP) to address many issues with which courts across the country are grappling: how to efficiently and effectively manage divorce and custody c ...

A study led by Havard Law School Professor Jim Greiner showed that low-income Philadelphians have a hard time accessing a divorce without an attorney — a problem that is likely widespread At the Access to Justice Lab, Greiner and his team tried to measure ...