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VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (News 2016)

VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (News 2016)

  With a new online eligibility tool built in Neota Logic, Virginia Legal Aid Society (VLAS), which typically handles 14,000 calls a year on its hotline, successfully diverted 1,800 ineligible intakes in the first eight months of the tool being live, allo ...

LEAN Manufacturing Analysis Helps Senior Legal Hotline Network Serve More Clients in Better Ways (News 2016)

LEAN Manufacturing Analysis Helps Senior Legal Hotline Network Serve More Clients in Better Ways (News 2016)

  The Center for Elder Rights Advocacy (CERA), a project of Elder Law of Michigan (ELM) provides technical assistance to state, regional, and local organizations in the design, implementation, administration, and evaluation of low-cost legal assistance de ...

Paper: Self Represented Litigants and Court and Legal Services Responses to Their Needs - What We Know (Greacen 2003)

Paper: Self Represented Litigants and Court and Legal Services Responses to Their Needs- What We Know (Greacen 2003)

This 2003 paper was prepared by John Greacen for the Center for Families, Children & the Courts of the California Administrative Office of the Courts. It examines empirical evidence from studies and reports on SRLs and court/legal services self-help p ...

Paper: How Fair, Fast, and Cheap Should Courts Be? (Greacen 1999)

Making the court system fairer, faster, and cheaper are at the top of most agendas for restoring public trust and confidence in the legal system. But how much fairer, faster, and cheaper do the courts need to be to meet the public's needs? So long as ...

Report: White House LAIR: Expanding Access to Justice, Strengthening Federal Programs First Annual Report (DOJ 2016)

White House LAIR released its first annual report entitled Expanding Access to Justice, Strengthening Federal Programs, which is also available at https://www.justice.gov/atj/page/file/913981/download.  From the executive summary:   "Civil legal aid— ...

Report: Survey of Social Workers in Massachusetts (Rosie's Place 2015)

Report: Survey of Social Workers in Massachusetts (Rosie's Place 2015)

Rosie's Place, a women's shelter in Boston, conducted a survey in 2015 of social services workers in Massachusetts and found that 1) Social workers are providing a very significant amount of legal information to their clients, and 2) They want a ...

Report:  Remote Appearances of Parties, Attorneys and Witnesses, A Review of Current Court Rules and Practices (SRLN 2017)

Report: Remote Appearances of Parties, Attorneys and Witnesses, A Review of Current Court Rules and Practices (SRLN 2017)

The Remote Appearances of Parties, Attorneys and Witnesses, A Review of Current Court Rules and Practices report is a follow up report to Serving Self-Represented Litigants Remotely – A Resource Guide.  It "presents the author’s conclusions about the ...

Report: North Dakota Supreme Court Family Mediation Pilot Project Evaluation

Report: North Dakota Supreme Court Family Mediation Pilot Project Evaluation

In this report, the North Dakota Supreme Court evaluates its mandatory mediation pilot program for contested parenting time matters.  Over the course of four years, and through this report as well as prior interim reports, it was determined that the pilot ...

Resource: Interactive story map shows hurricane impacts and Florida’s vulnerable populations

The Self-Represented Litigation Network (SRLN) helped The Florida Bar Foundation create a new data resource that reveals the impact of Hurricane Irma on Florida and the vulnerable populations who could potentially need civil legal aid in the recovery, and ...

Roles Beyond Lawyers: Evaluation of the New York City Court Navigators Program (News 2017)

Roles Beyond Lawyers: Evaluation of the New York City Court Navigators Program (News 2017)

A new study by the  American Bar Foundation  (ABF),  National Center for State Courts  (NCSC), and supported by the  Public Welfare Foundation, confirms the efficacy of a new solution to the growing access to justice crisis in American civil courts. The s ...