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VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (News 2016)

VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (News 2016)

  With a new online eligibility tool built in Neota Logic, Virginia Legal Aid Society (VLAS), which typically handles 14,000 calls a year on its hotline, successfully diverted 1,800 ineligible intakes in the first eight months of the tool being live, allo ...

Report: White House LAIR: Civil Legal Aid Research Workshop Report (DOJ 2016)

From the Executive Summary: On May 20 – 21, 2015, the U.S. Department of Justice’s Office for Access to Justice (ATJ) and National Institute of Justice (NIJ), in collaboration with the National Science Foundation (NSF), hosted a Civil Legal Aid Research W ...

Report: California Courts Self-Help Centers: Report to the Legislature (California 2007)

Report: California Courts Self-Help Centers: Report to the Legislature (California 2007)

This is a report, found at  http://www.courts.ca.gov/documents/rpt_leg_self_help.pdf, on the implementation of California's Statewide Action Plan for Self-Represented Litigants. It includes detailed financial and collaboration information in response ...

Study: Self-Represented Litigants in Family Law Cases In Jackson County, Missouri (Cook 2007)

This study is unique because it included the self-represented in its survey. From the Abstract: This report is based on surveys that examined the attitudes and perceptions of judges, the family law bar, family court staff, and self-represented litigants r ...

Report: Resources to Assist Self-Represented Litigants: A Fifty State Review of the State of the Art (Greacen 2011)

Report: Resources to Assist Self-Represented Litigants: A Fifty State Review of the State of the Art (Greacen 2011)

This report was originally commissioned by the Michigan State Bar Foundation to assist Michigan’s Solutions on Self-Help (SOS) Task Force, but modified to serve as a national resource so that it may be of value to other jurisdictions working to enhance su ...

Report: Building A Litigant Portal: Business and Technical Requirements (NCSC 2015)

Report: Building A Litigant Portal: Business and Technical Requirements (NCSC 2015)

With funding from State Justice Institute, Thomas Clarke of the National Center for State Courts assembled two advisory committees – one to develop the business requirements for a litigant portal, and another to examine the technical requirements necessar ...

Book: Writing for Dollars, Writing to Please The Case for Plain Language in Business, Government, and Law (Kimble 2012)

Book: Writing for Dollars, Writing to Please The Case for Plain Language in Business, Government, and Law (Kimble 2012)

This book collects the empirical evidence supporting the value of plain language in business, government, and law. Professor Kimble summarizes 50 studies (no less) that show using plain language can save organizations and agencies a significant amount of ...

Paper: Community Justice Help: Advancing Community-Based Access to Justice (CLEO 2020)

Paper: Community Justice Help: Advancing Community-Based Access to Justice (CLEO 2020)

This discussion paper provides a framework to understand the mechanisms that cultivate reslient access to justice communities. The paper offers universal principles that support community-based justice help systems. In particular, the paper proposes an ap ...

SRLN Brief: Communications Resources (SRLN 2015)

SRLN Brief: Communications Resources (SRLN 2015)

A communications strategy, which is central to any project's success, not only charts communications with internal and external customers, but also serves as an important driver for the metrics collected to measure success. Voices for Civil Justice h ...

Best Practices: Document Assembly Programs Best Practices Guide for Court System Development and Implementation Using A2J Author (New York 2017)

Beginning in 2005, the New York State courts began developing Document Assembly Programs for use in its Help Centers using A2J Author for the front-end, HotDocs software for the back-end, and LawHelp Interactive server to host the programs. By 2009, this ...