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Report: Securing Stability: Legal Aid's Lasting Impact (The Center for Community Solutions 2019)
Legal Aid Society of Cleveland and Community Legal Aid teamed up to hire The Center for Community Solutions (CCS) to survey former clients of the two non-profit law firms. Of the 1,250 individuals from 13 counties in Northeast Ohio who responded more than ...
Report: Testing Triage: Navigating FloridaLawHelp.org (Rae 2019)
In 2019, the Florida Justice Technology Center, conducted user tests of the new FloridaLawHelp.org/triage staging website. The user testing participants were provided with a hypothetical legal problem and asked to navigate the site to get the help they wa ...
Report: Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design (IAALS 2019)
This report was published as part of IAALS's Court Compass project and provides a guide to leveraging design sprints to engage court users. The following is an excerpt from the report: "IAALS, the Institute for the Advancement of the American Le ...
SRLN Brief: How Many SRLs? (SRLN 2019)
National SRL Estimates from srln.org In the United States, civil legal disputes are handled in more than 15,000 courts, in a patchwork of jurisdictions among state, county, municipal authorities. Civil courts handle cases such as divorce, custody, child s ...
Survey: SRLN Library Working Group National Self-Help in Libraries Survey (SRLN 2019)
SRLN Report (March 2021) Evaluating Library Services to Self-Represented Litigants: A Story of Two Surveys The Law Librarians’ Working Group of the Self-Represented Litigation Network surveyed law libraries in the summer of 2019 about their services, incl ...
Report: Nonlawyer Navigators in State Courts: An Emerging Consensus (McClymont 2019)
This report provides a survey of the national landscape of nonlawyer navigator programs in state courts assisting self-represented litigants. It includes an analysis of 23 programs in 15 states and the District of Columbia. It is based on extensive outrea ...