Comprehensive web based resource for comprehensive resources, including toolkits, evaluations and national directory, of legal hotlines at  http://www.legalhotlines.org/. Resources are not limited to elder law hotlines. Best Practices for Self-Help Center ...

This report was prepared in partnershup with the Mass. Trial Court to inform the development of a virtual self-help center to supplement the work done by its court service centers. This report will be valuable to any jurisdiction working to better serve S ...

In Pittsburgh, reengineering was the key to serving Self-Represented Litigants (SRLs), resulting in the opening of the court’s  Family Division Self-Help Center  (SHC), which doubled the number of customers served while offering a more sophisticated set o ...

Justice Corps is a program that works in affiliation with Americorps and has been of tremendous benefit to numerous courts, most especially in California. The California JusticeCorps program assists California courts in meeting the needs of self-represent ...

This study is unique because it included the self-represented in its survey. From the Abstract: This report is based on surveys that examined the attitudes and perceptions of judges, the family law bar, family court staff, and self-represented litigants r ...

The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California. The tool is designed to connect a wide range of initiat ...

The New York State Courts Access to Justice Program’s 2015 Report, entitled, Delivering Cost Effective Legal Services and Information in Challenging Economic Times was released January 2016 and can be found at  https://www.nycourts.gov/LegacyPDFS/ip/nya2j ...

The Canadian Bar Association’s Access to Justice Committee’s Building Block #1 Access to Justice Metrics sought to develop a practical definition of access to justice and to identify tangible indicators and goals to measure progress. The Committee resolve ...

What is plain language? As described by the federal government on plainlanguage.gov, plain language is communication your audience can understand the first time they read or hear it. Plain language is recognized as an essential best practice in all access ...

This document, now in its second version, summarizes forty-two best practices in court based self-help service innovation, with descriptions of each practice, suggested attributes, examples and contacts.   Recommended Citation, The Self-Represented Litiga ...