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Pittsburgh Court Doubles the Number of Self-Represented Litigants Served In First Three Months With No-Cost Reengineering Initiative (News 2016)
In Pittsburgh, reengineering was the key to serving Self-Represented Litigants (SRLs), resulting in the opening of the court’s Family Division Self-Help Center (SHC), which doubled the number of customers served while offering a more sophisticated set o ...
SRLN Brief: Examples of Legal Aid On-Line Intake and Triage Projects (SRLN 2016)
Over the years, legal aid programs developed complex intake protocols and decision trees to help manage their crushing caseload. Initially, these screening tools were simply paper documents that intake staff could use. Then, as telephone hotlines develope ...
News: Alaska Court Uses Triage and Targeted Pro Bono Unbundled Legal Advice to Settle 80% of Contested Domestic Cases (Alaska State Court System 2015)
Various Supplementary Resources: Listen to a piece about ERP on NPR Learn more about the self-help services in Alaska for family law cases (opens as PDF) Early Resolution for Family Law Cases in Alaska's Courts Faster, Cheaper & As Satisfying: An ...
Article: Faster, Cheaper & As Satisfying: An Evaluation of Alaska’s Early Resolution Triage Program (Marz 2016)
The Alaska Court System, in partnership with the Alaska Pro Bono Program, created the Early Resolution Program (ERP) to address many issues with which courts across the country are grappling: how to efficiently and effectively manage divorce and custody c ...
Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza 2012)
In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do not rec ...