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Results 1 - 5 of 5 for SRLN, Best Practices for Self-Help Centers

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Pittsburgh Court Doubles the Number of Self-Represented Litigants Served In First Three Months With No-Cost Reengineering Initiative (News 2016)

Pittsburgh Court Doubles the Number of Self-Represented Litigants Served In First Three Months With No-Cost Reengineering Initiative (News 2016)

In Pittsburgh, reengineering was the key to serving Self-Represented Litigants (SRLs), resulting in the opening of the court’s  Family Division Self-Help Center  (SHC), which doubled the number of customers served while offering a more sophisticated set o ...

SRLN Brief: Tools for Mobile Engagement with Customers, Clients, Colleagues and Partners* (SRLN 2015)

SRLN Brief: Tools for Mobile Engagement with Customers, Clients, Colleagues and Partners* (SRLN 2015)

Speaking Mobile or VOIP through Skype.com, ooVoo.com, Google Hangouts, Facetime or other. Remember toll-free numbers are only useful for those with landlines. Also note that many mobile phones are 3-way calling enabled and that VOIP systems will allow for ...

Survey: SRLN Tiers of Service Survey Tool (SRLN 2015)

Survey: SRLN Tiers of Service Survey Tool (SRLN 2015)

The SRLN Tiers Survey was developed for states to conduct a quick tiered inventory of their court based self-help services. Tier 1 services are asynchronous (one-way), Tier 2 services are synchronous (two-way), and Tier 3 services integrate multiple provi ...

Survey: SRLN Library Working Group National Self-Help in Libraries Survey (SRLN 2019)

Survey: SRLN Library Working Group National Self-Help in Libraries Survey (SRLN 2019)

The Law Librarians’ Working Group of the Self-Represented Litigation Network surveyed law libraries in the summer of 2019 about their services, including self-help programs. Learn more about best practices and full survey results in this  story map. This ...

News: Self-Help Innovations in Maryland (News 2021)

News: Self-Help Innovations in Maryland (News 2021)

The Maryland Court Help Center 2021 Provider Conference offered a glimpse into some of the cutting edge innovations in self-help in the COVID era. 1   Court Help Center Knowledge Base Maryland Court Help Providers have access to the Court Help Center Know ...